Discussion
Door bell rings, leg it downstairs, get to the door and the guy is already climbing in to his van and driving off. I swear sometimes they already have the card written out.
This is by no means the first time they've done this to us. Bastards.
Now I have to wait until tomorrow to get my new compressor. Suppliers, please don't use DHL.
Mark
This is by no means the first time they've done this to us. Bastards.
Now I have to wait until tomorrow to get my new compressor. Suppliers, please don't use DHL.
Mark
dern said:
Door bell rings, leg it downstairs, get to the door and the guy is already climbing in to his van and driving off. I swear sometimes they already have the card written out.
This is by no means the first time they've done this to us. Bastards.
Now I have to wait until tomorrow to get my new compressor. Suppliers, please don't use DHL.
Mark
We had a parcel delivered recently the guy had obviously written the note out as he didn't knock or ring the bell.
I called up cust service who got on the phone to teh depot. Depot manager gave him a bollocking & driver came back later & apologised profusely to my wife
FourWheelDrift said:
I think they can all be as bad as each other, I had a recorded delivery on Monday that nobody was here to take but it had been put through my letterbox all the same with the recorded delivery label taken off and presumeably signed for by the delivery person.
Put in a complaint to the PO. Royal Mail delivery is as poor as carriers; I had card through my door about a package left on my doorstep. The package was stolen but because the sender had lost the certificate of posting (unfortunately it wasn't special or recorded) it's cost me £150 even though leaving it on the doorstep is against Post Office regulations.
derestrictor said:
Welcome to the wonderful world of the UK carrier networks!
Branson? Getchyerarse in here, now!
I was waiting for that
Had similar problem yesterday with City Link. Morons, the lot of them.
At least the one we sent you walked upright, Neil!
And he apologised!
Continuing my own story. Yesterday, waited in all day for parcel from John Lewis who, in their defence, are normally faultless IMHO. By 18.40, after chasing them up earlier in the afteroon, I rang John Lewis to report the parcel had not arrived as promised (before 18.00).
The lady I spoke to uttered the dreaded words "I'll just ring the couriers, City Link, to see what has happened.". I broke out in a cold sweat, experience telling me that it would be bad news if these shysters are involved. She came back on the phone and said "The couriers say they were short of drivers yesterday and had to get a contract driver to deliver the parcel. Unfortunately the replacement driver couldn't find the address so return the parcel to the depot. They have assured me it will be there tomorrow and will ring to get directions. Whatever happens, John Lewis will refund you the delivery charge" etc. I said "Well, just be aware that I'm not waiting in tomorrow.". "No problem" she said "City Link will be ringing you to get directions".
Bearing in mind that I've probably had at least 10 deliveries from City Link over the last year, pretty much all with problems, so you'd think someone would've wrote it down at least
Anyway, I suggest to the John Lewis lady, "I can tell you what will happen. They'll turn up tomorrow while I'm not here, no phone call, and stick a card through the door. I'll bet money on it."
Anyone want to hazard a guess as to what was waiting for me at lunch time when I popped home? Clue : its small, card shaped, bears the City Link logo and is scrawled on by a knuckle-dragger.
How in god's name do these people stay in business?
A couple of months ago I was sitting in my office when the Postman came past the window to the door, I 'nodded' at him and he acknowledged me and put my letters in the box...... one of which was a 'could not deliver parcel as it needs signing for' card? the lazy Ba5tard had the note pre-written in his hand as he got out his van and he knew I was in because he saw me.
when I was still in the UK, I was over at a neighbours. I saw a DHL van speed up to my house. Guy gets out of the van with package, then rings bell as he puts the card through the letter box and walks briskly back to his van with package still in his hand. I called out to him and ran towards the van waving. Drives straight past me.
DHL denied it of course....and the item was damaged when it did arrive. Some justice though, the company who supplied the item stopped using DHL then after numerous complaints.
DHL denied it of course....and the item was damaged when it did arrive. Some justice though, the company who supplied the item stopped using DHL then after numerous complaints.
I was involved in shipping lots of goods out from a repair depot for a previous job... Lets just say neither DHL or citylink are better or worse than each other, however I would say as citylink is a franchise it just depends where you are and they are better for uk domestic shipping than any other large chain.
The one good company I came across was scarlet couriers which are part of the APC network, if you wanted something to get to someone whenever (especially good for same day) that couldn't be screwed up they were the people I called. however they cost double (for our volume of business) the other couriers so we couldn't justify using them.
The one good company I came across was scarlet couriers which are part of the APC network, if you wanted something to get to someone whenever (especially good for same day) that couldn't be screwed up they were the people I called. however they cost double (for our volume of business) the other couriers so we couldn't justify using them.
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