why are dealers like this?

[wantalotus]

A week after trying to get my 111R booked in for the gearstick mod(was told the the special tool was not available/had not got one/had not done any mods)I checked to see if there was any progress.
was told that tool was still not in yet!!! checked with another dealer (the one I bought the car from) to be told no problem with tool, infact they had 1 spare to give to my dealer if they wanted it!!!( I think they were quite affronted by this suggestion)

So in the vein of a current banking advert.......account switched!!!!!

Besides, it gives me an excuse for a 4 hour round trip.

Does anybody else have problems with 'local' dealers and choose to go the extra mile???

No names, no pack drills to protect the guilty!!!!!

[jonesgm]

yup - drive past my local dealer(35mins) on a 3 hour round trip to get my stuff done

[S works]

They need a "special" tool to remove and refit a gearstick? From what I recall of changing to the Eliseparts shortshifter it's a Phillips head screwdriver and some pliers isn't it?