new bikes

[chrissarjeant]

just had a friend take delivery of a new gsxr 750 in black , px a 2003 R1 which had thousands spent on it and immaculate condition from Banbury motor cycles . When they delivered the gsxr on saturday late afternoon and picked up the R1 he was told to sign a document saying he understood the controls and that he had received the bike, the driver then left and my friend then started to look over his new pride and joy with a closer inspection ,it was covered in greese which was not a problem because he thought it meant it had been pdi'd.He then cleaned it carefully to find lots of scratches where it looks like it had been strapped down in the van.When phoning the dealer he was told they wouldn't do anything because he signed the form and they had already sold his bike so he couldn't have it back and reject the new one .trading standards have told him he has a case but the dealer is refusing to budge and he will have to go through solicitors etc. So be warned and make sure you check over your new bike with a fine toothed comb before signing anything ,

[ballon]

chrissarjeant said:

just had a friend take delivery of a new gsxr 750 in black , px a 2003 R1 which had thousands spent on it and immaculate condition from Banbury motor cycles . When they delivered the gsxr on saturday late afternoon and picked up the R1 he was told to sign a document saying he understood the controls and that he had received the bike, the driver then left and my friend then started to look over his new pride and joy with a closer inspection ,it was covered in greese which was not a problem because he thought it meant it had been pdi'd.He then cleaned it carefully to find lots of scratches where it looks like it had been strapped down in the van.When phoning the dealer he was told they wouldn't do anything because he signed the form and they had already sold his bike so he couldn't have it back and reject the new one .trading standards have told him he has a case but the dealer is refusing to budge and he will have to go through solicitors etc. So be warned and make sure you check over your new bike with a fine toothed comb before signing anything ,

Your mate should consider naming and shaming the dealership. Draft a letter to local paper/MCN/Bike/Ride etc, and send a copy to Suzuki and to dealership and tell them that he will post said letter unless they sort it out. Suzuki should be very unimpressed.

It's the sort of thing that really p....s me off!

[yellowvette]

I agree, definately contact Suzuki UK importer direct. This dealer is a representative of them, so if he's a bit dodgy then I'm sure they'd want to know about it. They may well make a call to the dealer and instruct them to get it sorted.

[chrissarjeant]

He has approached mcn and they are interested in printing the story and he has told the dealer this and they said they weren't bothered. I will tell him to write to Suzuki direct and see if that gets him any further. Thanks

[rsvmilly]

Tell him not to ride it if possible, to keep the mileage off. If he can show he hasn't used it then it'll weaken any arguments that the scratches were caused by him.

[ballon]

rsvmilly said:

Tell him not to ride it if possible, to keep the mileage off. If he can show he hasn't used it then it'll weaken any arguments that the scratches were caused by him.

Good point. Take photo's also.

[chrissarjeant]

Yeah its just sitting in the garage ,and when i phoned the dealer pretending to be looking for an R1 they offered me his so it showed they hadn't sold it .