BT Business Broadband
Discussion
I've just spent an hour faffing on the phone and Internet with BT. All I want to do is upgrade my broadband account with them from 2 meg to 6 meg. That's not such a big ask, is it?
Is there anyone out there in PH land who can help me out here? How come Consumer has me down as a Business customer, when Business still thinks I'm a Consumer customer? How come it took Consumer 21 minutes to tell me I was a Business customer when I told them at the start of the call?
"If you would like to change your broadband product or cancel your current connection, please contact our customer services."
I've been trying, but nobody seems to be able to help. Anyone out there work for BT Business Broadband? Pretty please???
Not that I'm getting desperate or anything.
Is there anyone out there in PH land who can help me out here? How come Consumer has me down as a Business customer, when Business still thinks I'm a Consumer customer? How come it took Consumer 21 minutes to tell me I was a Business customer when I told them at the start of the call?
"If you would like to change your broadband product or cancel your current connection, please contact our customer services."
I've been trying, but nobody seems to be able to help. Anyone out there work for BT Business Broadband? Pretty please???
Not that I'm getting desperate or anything.
Was the line converted a consumer line or a business line? They may well be confused if you bought business broadband on a consumer line which while theoretically possible used to be difficult to do direct with BT but easy to do if your used another ISP. If this is the case your best bet is to convert the line to a business line.
Thanks Plotters.
Unfortunately I signed up with this shower for 24 months when I supposedly switched from Consumer to Business. 
How can they justify treating their clients like this? I mean. I've just spent 76 minutes on the phone to various departments, and none of them could actually help me. And now I've actually got the order placed, I'm told there may be downtime of up to 4 hours while they make the switch from 2 meg to 6 meg. When I switched from Consumer to Business, I lost a morning's business p-ing around with settings and things, because of course they informed me initially that the switch would be seamless. But it wasn't, and they sent the instructions via e-mail so I couldn't access them.
Ted and the mods, if this falls foul of the naming and shaming rules, then please delete the thread. But honestly! If I were this incompetent, I'd have no clients left before long. It just makes me mad that the great BT goes on getting away with crap service and still making vast amounts of money.
plasticpig said:
Was the line converted a consumer line or a business line? They may well be confused if you bought business broadband on a consumer line which while theoretically possible used to be difficult to do direct with BT but easy to do if your used another ISP. If this is the case your best bet is to convert the line to a business line.
It was a consumer line - that's the problem. But I run a business from home.
A few years ago I had cauae to complain to BT about their useless customer service. The call centre gave me a number to complain. Ring them up and the nice lady says I'll take your details and someone will ring you back in the next 2 days to take your complaint. It takes 2 days to complain!" I said in disbelief. I was ringing to complain that it had taken them 3 weeks so far to reconfig a router from dhcp NAT to static NONAT
They never rang back which means they never get any complaints so all their customers must be happy
They never rang back which means they never get any complaints so all their customers must be happy
SGirl said:
Was the line converted a consumer line or a business line? They may well be confused if you bought business broadband on a consumer line which while theoretically possible used to be difficult to do direct with BT but easy to do if your used another ISP. If this is the case your best bet is to convert the line to a business line.
It was a consumer line - that's the problem. But I run a business from home.
We have a consumer bb connection on a business line though so it shouldnt make any difference really...
SGirl said:
I've just spent an hour faffing on the phone and Internet with BT. All I want to do is upgrade my broadband account with them from 2 meg to 6 meg. That's not such a big ask, is it?
Is there anyone out there in PH land who can help me out here? How come Consumer has me down as a Business customer, when Business still thinks I'm a Consumer customer? How come it took Consumer 21 minutes to tell me I was a Business customer when I told them at the start of the call?
"If you would like to change your broadband product or cancel your current connection, please contact our customer services."
I've been trying, but nobody seems to be able to help. Anyone out there work for BT Business Broadband? Pretty please???
Not that I'm getting desperate or anything.
It's because BT can't organise a piss up in a brewery.
Basicly, as you are not paying for a 'premium' service, i.e. one that makes them lots of money, they can't be arsed. They make it as difficult as possible to do anything.
I move anyone who is with BT Business away from them to a more 'reputable' provider i.e. one who I can phone up and have a winge at if the lines up and down, or the accounts dept have screwed up.
You simply will never get this level of service at BT.
BT Retail = Monkies
BT Wholesale = People who know their stuff
I'd stick with 2Mb, you'll not notice that much of a difference anyway - it's the contention level of the line that helps speed things up.
One last thing (you may already be aware of this) - ADSL is fast down but no matter how fast it is, it'll always be slow up - on ADSL no more than 512Mb/sec at very best ever.
Neil
>> Edited by neil_cardiff on Thursday 25th May 10:52
Plotloss said:
We have a consumer bb connection on a business line though so it shouldnt make any difference really...
I understand the problem arises because they ask you for the telephone number. A telephone number is identified as either consumer or business. So you ring and they identify the line as either consumer or business by the telephone number. By BT's way of thinking you shouldnt have a business service on a consumer line or vice versa and this confuses the hell out of the drones. This is the problem Sgirl is having and why I suggested converting the telephone numeber to a business number.
Plotloss said:
Follow the link to Ace Neil.
832 up
I've seen it running at that speed too, its not marketing nonsense.
I've had a quick look, and while I don't doubt they offer that service, I suspect that the Upload is only available in exchanges where they have their own equipment or agreements with people who do have kit in there.
If this is a simple resold BT Wholesale service (which most ADSL services are) then I am interested to understand just how the hell they can do it, and no one else can.
Always good to have ISPs pushing the market forward
Plotloss said:
Its all BT wire, they are practically a vISP but run their own DNS and Mail servers.
Its why I found it so attractive to be honest...
Is a bit or worry if they go pop - but Mistral managed not to and get brought out for an indecent amount of money, so it's possible.
I'll enquire - I need to look for a new supplier when I move house, so I may try them on a monthly contract (if available)...
neil_cardiff said:
I've had a quick look, and while I don't doubt they offer that service, I suspect that the Upload is only available in exchanges where they have their own equipment or agreements with people who do have kit in there.
If this is a simple resold BT Wholesale service (which most ADSL services are) then I am interested to understand just how the hell they can do it, and no one else can.
Always good to have ISPs pushing the market forward
I suspect its only available on exchanges where BT have upgraded the kit to handle SDSL. In which case it wont be widely available.
plasticpig said:
I've had a quick look, and while I don't doubt they offer that service, I suspect that the Upload is only available in exchanges where they have their own equipment or agreements with people who do have kit in there.
If this is a simple resold BT Wholesale service (which most ADSL services are) then I am interested to understand just how the hell they can do it, and no one else can.
Always good to have ISPs pushing the market forward
I suspect its only available on exchanges where BT have upgraded the kit to handle SDSL. In which case it wont be widely available.
Nope, normal ADSL I believe.
Its available pretty much everywhere.
plasticpig said:
I've had a quick look, and while I don't doubt they offer that service, I suspect that the Upload is only available in exchanges where they have their own equipment or agreements with people who do have kit in there.
If this is a simple resold BT Wholesale service (which most ADSL services are) then I am interested to understand just how the hell they can do it, and no one else can.
Always good to have ISPs pushing the market forward
I suspect its only available on exchanges where BT have upgraded the kit to handle SDSL. In which case it wont be widely available.
That doesn't make sense at all - theres no business sense in installing an SDSL line, and limiting the service over it - its not charged by Mb (least not yet).
I'd be going down the line that it's available in exchanges where a larger ISP has put in kit, they have rented a service from said ISP, thus selling their service on the top of a 'fat' connection.
Ultimately all this is only available as we all agree in exchanges which have been unbundled (so far mostly the bigger cities - Bristol most certainly ain't!)
neil_cardiff said:
That doesn't make sense at all - theres no business sense in installing an SDSL line, and limiting the service over it - its not charged by Mb (least not yet).
I'd be going down the line that it's available in exchanges where a larger ISP has put in kit, they have rented a service from said ISP, thus selling their service on the top of a 'fat' connection.
Ultimately all this is only available as we all agree in exchanges which have been unbundled (so far mostly the bigger cities - Bristol most certainly ain't!)
I was thinking along the lines of an SDSL exchange had had all the kit upgraded so that it could handle faster upload speeds for ADSL. As it turns out its BT upgrading the kit in exchanges to handle RADSL. Not sure if this would mereley be a software upgrade or a hardware/software upgrade at the exchange.
MaxADSL has a max throughput of 8Mbit (8192 sync on the router) down, ~400Kbit (448 sync on the router)up on the 'home' wholesale product, ~800Kbit (832(ish) sync on the router) up on the 'office' wholesale product. This is what is available wholesale to ISPs and does not involve LLU. The term contention has pretty much been removed, the upload speed is the difference on the wholesale side.
BT Internet are a bunch of numpties IMO from such interaction with them as I have had. BT Ignite, the wholesale people, know their stuff but they are completely separate from the ISP.
Just use A&A. You will struggle to find a more knowledgable and helpful ISP, but they aren't the cheapest.
BT Internet are a bunch of numpties IMO from such interaction with them as I have had. BT Ignite, the wholesale people, know their stuff but they are completely separate from the ISP.
Just use A&A. You will struggle to find a more knowledgable and helpful ISP, but they aren't the cheapest.
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