Client can't play Flash files

[simpo two]

I sent a Flash animation to a client this morning but they couldn't play it - their machine said 'insufficient media data in file'. It plays fine here so I guessed they needed the Flash plug-in. I googled for same and sent them this link: www.adobe.com/shockwave/download/i

They downloaded it OK and rebooted but their machine still says 'insufficient media data in file'.

Any ideas what they can do?

Thanks all!

[thepassenger]

Hmm. Google doesn't give anything wonderfully informative on a search... Out of interest compare the file sizes. If they're different ask them if they're running a anti-virus on the e-mail side of things. It could be it got a false positive and ripped part of your file out. Or their router/firewall is hungry and ate it.

Try sending again stuffed inside a zip file would be my advice if any of those are the case.

[simpo two]

Thanks - have zipped it and also sent your text - we'll see how they get on.