Finding the boss

[rfisher]

What's the easiest way to get hold of the name and address of the boss of a large company (eg makers of electrical items by the name of Ser*is)?

Also who is the best boss to write to if, for example, a washing machine that's only 2.5 years' old for example blows up for example because of alledgely seriously cr@p manufacture?

[FUGatso]

I use a tool called marketsafe that lists all directors of companies in the UK as well as a significant amount of non limited cos. Also full financial info. Mail me and I'll try and get you what you need

[Davel]

You could write to the Customer Service Director but whether it'll be simply passed on to the Service Dept is anyone's guess.

Good luck though!

[davidd]

I just had a quick look in creditsafe for that company and could find nowt under that name. Tell me the name of the LTD company and I'll get you what I can.

D

[jamesuk28]

If you get the MD's home address write to him there. Maybe pop down to see him with the offending machine dumped on his lawn and the local press taking photos. I bet that will grab his or her attention.

[vee]

They are owned outright by a large Italian manufacturer.
I've actually just come back from Italy with the MD as my company buys a lot of non Servis product from them via Servis UK.

From Google : www.ertweekly.com/Default.aspx.LocID-05nnew036.RefLocID-05n004.Lang-EN.htm

You should contact the Service Dept in he first instance and let them know that you believe there is a serious fault with the machine. Also state that you'd like someone to call you to discuss.
If it's that serious an issue someone WILL deal with it.

They've put a lot of product into the market place so its unlikely to be inherently dangerous.

Give them a chance, I'm sure they'll deal with it satisfactorily.
I'm sure you don't need to do anything drastic yet such as go to the Mds home address, etc, etc.

Edited by vee on Thursday 27th July 22:27

[jamesuk28]

Of course Vee's advice is the attitude to adopt. However as anybody who has dealt with a major PLC will know, when you finally get sick of being passed from pillar to post, direct action usually brings results.

[deva link]

rfisher said:

What's the easiest way to get hold of the name and address of the boss of a large company (eg makers of electrical items by the name of Ser*is)?

Also who is the best boss to write to if, for example, a washing machine that's only 2.5 years' old for example blows up for example because of alledgely seriously cr@p manufacture?

You don't have any dispute with Servis (unless you bought it direct) - liability rests with with whoever you bought it off.

[rfisher]

Update.

Thanks to Stewart for the MD details.

That seems to have done the trick as I got a reply to my emails after saying I was going to take the MD through the Small Claims Court quoting his name and registered address.

They sent and engineer round today who is going to repair the machine FOC once he's ordered the bits.

Only problem is I've already bought another washer/dryer as the other half was about to boil me Trev!

[jamesuk28]

Thats what Ebay was invented for!

[FUGatso]

rfisher said:

Update.

Thanks to Stewart for the MD details.

That seems to have done the trick as I got a reply to my emails after saying I was going to take the MD through the Small Claims Court quoting his name and registered address.

They sent and engineer round today who is going to repair the machine FOC once he's ordered the bits.

Only problem is I've already bought another washer/dryer as the other half was about to boil me Trev!

Glad I could be of assistance