My broadband supplier doesn't want my business!
Discussion
I've been with a particular b/band supplier since 2004, and recently took up the offer of their phone service too. Now, since it's a little old, my 'package' isn't looking that competitive anymore.
I have 2mb unlimited for £23.44 p.m.
On their site, they're offering 2mb lines (albeit with 2gb limits) for £14.99
8mb unlimited lines are £24.99, not much more than I'm paying now.
So I phoned them, and they could offer the 8mb line, but I'd have to pay more for the phone (Allah knows why, he couldn't explain it well), but they couldn't simply reduce my charge for a 2mb line. Even when I said "you're not making me want to stay with you, what's to stop me cancelling the deal and going elsewhere for higher speeds and less money?" I would have accepted about £18p.m. since they don't have an identical package on offer. Or the 8mb for £24.99 with no change to my phone..
It's so frustrating, why don't they:
a) offer their new deals to their existing customers?
b) want to keep a long-term customer?
[/rant]
Suppose I should go and read the b/band supplier sticky and find someone who wants my business!
I have 2mb unlimited for £23.44 p.m.
On their site, they're offering 2mb lines (albeit with 2gb limits) for £14.99
8mb unlimited lines are £24.99, not much more than I'm paying now.
So I phoned them, and they could offer the 8mb line, but I'd have to pay more for the phone (Allah knows why, he couldn't explain it well), but they couldn't simply reduce my charge for a 2mb line. Even when I said "you're not making me want to stay with you, what's to stop me cancelling the deal and going elsewhere for higher speeds and less money?" I would have accepted about £18p.m. since they don't have an identical package on offer. Or the 8mb for £24.99 with no change to my phone..
It's so frustrating, why don't they:
a) offer their new deals to their existing customers?
b) want to keep a long-term customer?
[/rant]
Suppose I should go and read the b/band supplier sticky and find someone who wants my business!
Depending on where you live, they might actually benefit from losing your business.
non LLU DSL costs ALOT of money for the provider to provision, and they use the model of 'everyone cant use it all of the time' to make money, but some clients actually cost them money... so if you're one that's been flagged as using 'alot' of transfer, and you now want to move onto a faster link, they might surmise that you're going to cost them even more, so now is a good time to 'get rid'
Not fun, but the Broadband market is VERY cutthroat.
J
non LLU DSL costs ALOT of money for the provider to provision, and they use the model of 'everyone cant use it all of the time' to make money, but some clients actually cost them money... so if you're one that's been flagged as using 'alot' of transfer, and you now want to move onto a faster link, they might surmise that you're going to cost them even more, so now is a good time to 'get rid'
Not fun, but the Broadband market is VERY cutthroat.
J
Raify said:
It's so frustrating, why don't they:
a) offer their new deals to their existing customers?
b) want to keep a long-term customer?
[/rant]
Suppose I should go and read the b/band supplier sticky and find someone who wants my business!
I think I know the ISP which you are refereing too answers as follows.
A) Old out dated billing systems, you have the packages and prices on offer, that's it.
B) One customer complaining, out of a potential 650K customer base, to a disgruntled underpaid call centre agent who isn't even paid by the company you are complaining about, isn't going to do much.
JamieBeeston said:
Good stuff about non-LLU accounts costing lots.
It's a shame BT Wholesale doesn't offer a "bandwidth eater" package to companies for people who go just a shade crazy with broadband.
I'd be more than happy to pay a modest premium for a true 'all you can eat' service that had no proxies, no throttling and so on.
Then again I'm pretty sure the first ISP to offer a service that could be considered P2P friendly will be the first ISP up against the wall.
thepassenger said:
JamieBeeston said:
Good stuff about non-LLU accounts costing lots.
It's a shame BT Wholesale doesn't offer a "bandwidth eater" package to companies for people who go just a shade crazy with broadband.
I'd be more than happy to pay a modest premium for a true 'all you can eat' service that had no proxies, no throttling and so on.
Then again I'm pretty sure the first ISP to offer a service that could be considered P2P friendly will be the first ISP up against the wall.
Eclipse
£25 a month, unmetered between the hours of midnight and 6pm
50Gb per month limit between 6pm and midnight
I batter it and havent had so much as an email from them.
P2P features highly in my use and its not throttled at all.
Another eclipse user here. thepassenger said:
JamieBeeston said:
Good stuff about non-LLU accounts costing lots.
It's a shame BT Wholesale doesn't offer a "bandwidth eater" package to companies for people who go just a shade crazy with broadband.
I'd be more than happy to pay a modest premium for a true 'all you can eat' service that had no proxies, no throttling and so on.
Then again I'm pretty sure the first ISP to offer a service that could be considered P2P friendly will be the first ISP up against the wall.
Telewest have been offering an all you can eat, no throttling service for about 8 years around here
Shame its cable only...
mcflurry said:
thepassenger said:
JamieBeeston said:
Good stuff about non-LLU accounts costing lots.
It's a shame BT Wholesale doesn't offer a "bandwidth eater" package to companies for people who go just a shade crazy with broadband.
I'd be more than happy to pay a modest premium for a true 'all you can eat' service that had no proxies, no throttling and so on.
Then again I'm pretty sure the first ISP to offer a service that could be considered P2P friendly will be the first ISP up against the wall.
Telewest have been offering an all you can eat, no throttling service for about 8 years around here
Shame its cable only...
That's because they have their own network and infrastructure, so dont have to pay BT £300 a mbit for Central Pool Bandwidth.
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