Outlook assistance

[mannginger]

I have recently managed to sort my e-mail out to use Outlook (Win XP version). The main problem I have is that when I was using Outlook at work (2000 version) it automatically sent and recieved mail without having to press F9 or click anything.

I turn to the collective PH wisdom to ask - how can I do this on my laptop?

I have tried the "help" feature and it doesn't, so if anyone could help here I would be greatful.

Cheers

Phil

[alunr]

Tools > Options > Mail Delivery - Should have all the various options there

[mannginger]

They seem to be getting stuck in my "Outbox" and when I close it it informs me they are still there - I am assuming they remain unsent as I am trying to send myself a test and it hasn't arrived yet. I have looked in all the options and things, but as I am a bit of a PC numpty I don't appear to have sorted it yet.

[pdv6]

Sounds like you haven't set up your outgoing mail account properly. (Tools--> Services--> Internet email) Usually an SMTP server is required, with your appropriate login & password.

[alunr]

2 things...

1 - do they go when you press send and recieve?

2 - when you do send and recieve in the bottom right hand corner or the screen you will see "Mail Delivery" - double click on this and you should be able to see what error you are getting.

Post the response and we should be able to fix it..

[mannginger]

It's (as usual) not as simple as that. SOME of my things go when I send and recieve, and recieving items doesn't appear to be an issue at all ([e-mail]) but I now have 2 items which are sitting there and have been for 2 days. (the mail addresses are correct - mine) so its not that.

On the bottom right when I send/recieve there doesn't appear to be an error mentioned and the drop down arrow isn't "highlighted" meaning I can't click on it.

Frustrated Phil

ps: thanks for your efforts so far

Edited to add: When I close Outlook I get a message with a countdown of 15 secs telling me that there are still items in my sent items folder (I know dammit - send them!) so they are obviously not being sent. I have set my send recieve to activate every minute and I think it is set for all accounts just in case it was picking up the wrong thing, but still no joy



>> Edited by mannginger on Monday 31st March 09:57

[alunr]

Have you tried reopening them and resending? This sometimes works.

If not perhaps if you have VNC or something one of use could connect quickly and fix it for you (hopefully !)

[mannginger]

Is VNC available online somewhere - we used this at work and I thought it was great.

Also if it is, is it secure enough? I guess I have to give permission to use it to someone else, so this should make it ok

edited to add: yup tried reopeneing and sending again. Still no joy, but there was a header bar saying "this item has not been sent"

>> Edited by mannginger on Monday 31st March 10:00

[alunr]

www.uk.research.att.com/vnc/

You'll have to trust one of us to connect to it - or get your it dept to do it.

[mannginger]

I'm fairly trusting - I'll have a look and download it. As for IT dept. (I wish - just little old me and my home computer!)

[alunr]

So you'll be using the ol' PHer's IT Dept from now on then

[mannginger]

Yes please! - beers available for this one! I have downloaded VNC now - where do I find the VNC server? Or is it mine it wants? And if so where do I find this information? (sorry for so many questions)

Phil

[alunr]

Okay.

You've installed VNC. Programs - Real VNC - Run VNC Server. Put a password into the box. Click Apply then OK.

Next you need to get your ip address - in the bottom right hand corner of your screen you'll have a VNC icon. Move you mouse over it and it'll give you your IP ADDRESS.

Email the password and IP to me via my profile - oh and a contact number.

[mannginger]

You have mail.

Thanks again for the help

Phil

[mannginger]

I got your mail, thanks, erm, tried to reply but the same thing is happening so I doubt you have got it.

I don't have an individual modem unfortunatly, we are using a router to network 3 computers in the house, does this mean that the VNC route is out?

Phil

[alunr]

Yep - unfortunately as I need a direct IP address to connect to.

Hmmm.

Which ISP are you using?
What are your settings for POP3 and SMTP servers?

We'll get there somehow

[mannginger]

Am using Blueyonder, from their website:

The blueyonder SMTP server [for outgoing e-mail] is called smtp.blueyonder.co.uk and the POP3 server [for incoming e-mail] is pop3.blueyonder.co.uk

I have just been informed that one of my girlfriends mates is a bit of a computer wiz, so if we can't get to the root of the problem, maybe I can get him to look at it - don't want to take up all of your time.

[alunr]

Like pdv6 said it is definitely an SMTP issue - do you have anykind of firewall running either on your pc or on the router?

[pdv6]

Check Blueyonder's status page in case there are local difficulties in your area.

[size13]

Correct me if I'm wrong...

Your trying to connect to your home blueyonder account from work?
If so, do you have another account on your work machine that you also use?

It may be that the blueyonder account will not relay your messages from work because the address is different.

You could try www.mail2web.com and set up an account on there.

Richard