please help cd-rom broken!!
Discussion
My cd drive says the following information when i click on properties in the device manager
"Windows cannot initialize the device driver for this hardware. (Code 37)"
can anyone help me resolve this, have tried clicking update drivers and nothing happens and cant find a driver on dells website either
many thanks in advance
Woza.
"Windows cannot initialize the device driver for this hardware. (Code 37)"
can anyone help me resolve this, have tried clicking update drivers and nothing happens and cant find a driver on dells website either
many thanks in advance
Woza.
Is it under waranty? If so, go phone Dell.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
woza said:
My cd drive says the following information when i click on properties in the device manager
"Windows cannot initialize the device driver for this hardware. (Code 37)"
can anyone help me resolve this, have tried clicking update drivers and nothing happens and cant find a driver on dells website either
many thanks in advance
Woza.
"Windows cannot initialize the device driver for this hardware. (Code 37)"
can anyone help me resolve this, have tried clicking update drivers and nothing happens and cant find a driver on dells website either
many thanks in advance
Woza.
do you have you dell driver cd ?
else uninstall driver, remove entry from device settings and reboot, should prompt for the Dell CD OR Windows Disc.
yup it will be that. bet u installed quicktime, itunes or both recently? I use to support this issue around about 20 times a week and removing the upperfilters should work without the lower filters but if no joy then remove both
i say just to remove upper filter as lower filter is needed by some writing software.
Regards
Liam
i say just to remove upper filter as lower filter is needed by some writing software.
Regards
Liam
woza said:
ive installed a lot of things lately.
I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Woza.
I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Woza.
To be perfectly honest, I've installed / uninstalled Nero, iTunes / QuickTime and a load of other stuff over the years. I've yet to see anything disable Windows's ability to read a CD from a working drive (I've seen stuff that will disable it's internal burning engine but...). I don't doubt that something crufting up the ASPI layer will do that though... just that the circumstances are quite rare.
To eliminate the possibility. Boot. From. CD. Doesn't matter what (hell the Dell restore CD will do) does it boot? Does it start to walk you through installing Windows? If it grinds and very very slowly tries to do stuff... the drive is knakkered.
Is the machine under waranty? Yes? No?
Do you have £20? Yes? No? Because that's how much a new DVD-ROM costs. £23 for a DVD+/- R/RW
woza said:
ive installed a lot of things lately.
I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Can you read CDs, but not record them? There's a checkbox in the CD-RW properties labelled something like "Allow CD recording on this drive", which might be worth checking. I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Sorry if this I'm teaching you to suck eggs.
jamieboy said:
woza said:
ive installed a lot of things lately.
I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Can you read CDs, but not record them? There's a checkbox in the CD-RW properties labelled something like "Allow CD recording on this drive", which might be worth checking. I did those steps and thought i had got it working, however, i am still unable to record a cd, any thoughts?
Sorry if this I'm teaching you to suck eggs.
yeah have enabled that, now when i use the windows recording software it asks me to name the cd and then it just says please insert a writable disk into drive d:
obviously there is one in there!!!
Woza.
ThePassenger said:
Is it under waranty? If so, go phone Dell.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
where?
woza said:
yeah have enabled that, now when i use the windows recording software it asks me to name the cd and then it just says please insert a writable disk into drive d:
obviously there is one in there!!!
Fair enough - I had that exact problem when I rebuilt my vaio one time, and that was how I solved it, but there's obviously more to it in your case. obviously there is one in there!!!
I won't say how long it took me to discover that check-box existed.
woza said:
yeah have enabled that, now when i use the windows recording software it asks me to name the cd and then it just says please insert a writable disk into drive d:
obviously there is one in there!!!
Woza.
Is the burn/write button active ?
that sounds like it's working and just telling you to insert a disc.
woza said:
ThePassenger said:
Is it under waranty? If so, go phone Dell.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
if it's not, I'd suggest going and getting another one, a DVD-ROM can be brought for £20 so it's a cheap way of checking if the thing is dead.
If it doesn't read disks (try booting from a LiveCD or the windows restore disk) and/or the BIOS can't detect it then the thing is dead.
where?
Where? Where what? Your Windows install CD? dunno, where ever you left it mate
The BIOS, tap F2 during boot and it should appear.
Where to buy another one from? Novatech, Scan, Dabs, PC World sell OEM equipment.
I've had exactly the same problem with my cd writer for a while now and haven't been able to solve it. That probably wasn't what you wanted to hear! The nearest I got was reinstalling it, that got it working once and then it stopped again. I have my suspicions it may be due to me having some games installed with the starforce copy protection system (GTR and GTL) as I have heard of that doing similar things to other peoples pc's. Removing those games though didn't revive it.
Edited by Marc W on Tuesday 23 January 21:18
Marc W said:
I've had exactly the same problem with my cd writer for a while now and haven't been able to solve it. That probably wasn't what you wanted to hear! The nearest I got was reinstalling it, that got it working once and then it stopped again. I have my suspicions it may be due to me having some games installed with the starforce copy protection system (GTR and GTL) as I have heard of that doing similar things to other peoples pc's. Removing those games though didn't revive it.
Edited by Marc W on Tuesday 23 January 21:18
Removing the games, doesn't remove StarForce. Google and you'll find links to removal tools and guides. It's a pretty evil piece of malware to be honest (no, stuff that bollox's up a PC as often as StarForce isn't copy protection).
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