Telephone Call Recording Hardware?

[mc_blue]

Hi all,

I've contacted BT regarding the above - and their units range in price anywhere up to 5/6 grand, which is out of my budget at the moment. I'm looking to just record incoming and outgoing calls from one terminal - preferably saving onto a computer hard disk. Does anyone deal with such telephone equipment or could anyone recommend any good hardware and software?

Ideally I'd like something that could differentiate from each call coming in, for instance saving each call as a single audio file as opposed to just a tape recorder.

Any help would be most appreciated.

Edited by mc_blue on Sunday 28th January 13:20

[vex]

IIRC - Technically illegal unless you let the caller know they are being recorded.

Chris

[mc_blue]

We want to add a module to our switchboard which informs the caller when they connect.

[RichUK]

It might be easier to do it at network level than onsite?

We can talk to you about this if you want, drop me an email through my profile if you want.

[griffgrog]

Very easy for a single phone, see www.retell.co.uk/
You can also record multiple extensions or all trunks. From what you've described, the Retell units will be fine.
It's not illegal, you just have to follow the ruls.

Matt