Inland Revenue - get your finger out

[donatien]

Tried to send an e-mail to those lovely people at the IR enquiring about tax credits. Followed the email icon AS ON THE PAGE and got this response



You have contacted the Inland Revenue Orderline, you email is about New Tax
Credits and this office is not able to deal with that type of enquiry.

Please refer your enquiry to the New Tax Credit Helpline. Because of the
number of enquiries the helpline is often bust but you are more likely to
get through if you make your call in the early afternoon or over the
weekend.



So why bother offering an email service if you are subsequently told to ring a line that is probably busy anyway (or as the e-mail states, 'bust' )

Government agencies