HELP - wireless not working?

[dr bob]

Hi all, hoping someone can help...
...my wireless connection is no longer working
BT voyager 2091 wireless adsl router - diagnostics report all is fine
dell latitude d510 - wireless network connections sometimes shows the router, sometimes won't - also it won't connect - prompts for the network key, then just sits there 'waiting for network', and eventually times out or something.

any ideas?

CH

[r5gttgaz]

Hold the reset button in on the back of the modem / router and start fresh as an unsecured network.

[dr bob]

cheers i'll try that tomorrow when I'm feeling a bit braver - is there anything less drastic to try in the meantime... I wondered if the proble might be with the wireless on the laptop (although the wifi light is lit up - dunno if that would go out if there was a prob) - also device manager reports it's working correctly, drivers look ok, etc.

ch

[hut49]

You don't need to be brave to hold the reset button on the router. Much less brave than if you were to go fiddling with the wireless set up in the laptop. Chances are the router tables (lists of internet addresses and locations) are full and need to be dumped by a reset. My Netgear router freezes occasionally and it justs needs to be unplugged for a few seconds to empty the memory and away we go again (until the next time).

[aideen]

Has the laptop ever connected to this (or another) wireless network before?
Can you (temporarily) use an ethernet cable to talk to the router?

A reboot (of the laptop) is always worth a try (you might have typed in the key incorrectly - check caps lock isn't on!)

[dr bob]

cheers, i tried it - a quick flash of bravery - and it seems to have done the trick.

pistonheads triumphs again!

CH

(online and unplugged)

[r5gttgaz]

dr bob said:

cheers, i tried it - a quick flash of bravery - and it seems to have done the trick.

pistonheads triumphs again!

CH

(online and unplugged)

Don't forget to re-secure if you went down the reset route.

[aideen]

hut49 said:

You don't need to be brave to hold the reset button on the router. Much less brave than if you were to go fiddling with the wireless set up in the laptop. Chances are the router tables (lists of internet addresses and locations) are full and need to be dumped by a reset. My Netgear router freezes occasionally and it justs needs to be unplugged for a few seconds to empty the memory and away we go again (until the next time).

This sounds like a power cycle (reboot). The previous poster seemed to be suggesting a full reset (to factory settings) which would wipe out all config (including ISP username and password) etc.

[dr bob]

bugger, it's gone again
windows cannot connect to preferred wireless network.
was fine for about 10 months until yesterday.
CH
eta: am connected to the router with usb

Edited by dr bob on Monday 19th February 21:25