iRiver H10 (similar to ipod) problems with pc

[monkey boy 1]

I have an iRiver H10 20gb mp3 player and am having difficulties with connection to some of my home pc's.

I have 3 home pc's running all windows XP sp2, one has media player 10, the other two have media player 11. I can connect both of my H10 irivers to the pc which has wmp 10 & the H10 is flagged up on "My Computer" as a music/media drive icon and the H10 LCD screen displays "USB connected"
However, if I try and connect wither of the two H10's that I have in the household to either of the other pc's that have WMP11, the H10 will not connect. The Red light is illuminated on the USB cable, but no icon is shown on "My Computer" . the LCD display does NOT show "USB connected" on the H10 display.
I have tried upgrading the firmware, but the H10's are already on v2.51. I have tried connecting them then pressing the small reset button. The H10 flags up, emergency connection & then USB connected comes on, but I am unable to do anything to the H10. It does not flag up as another drive on "My Computer" nor can I access anything on the H10 via WMP11.

I am totally confused as it works OK on the PC with WMP 10, but surely if there is a conflict with WMP11 then , at least the H10 should be recognised on the "My Computer" screen.

Anyone had any similar problems with connection a HDD type mp3 / mp4 (not a flash type memory)player to a pc ?

[malman]

looks like its not fully supported on wmp11 yet.

iriver site mentions 2.53 firmware. T

options are

"ums trick"
go back to wmp10
wait for firmware update (it might be in 2.53)

[Bodo]

Have you checked the USB-ports with another pnp-device like USB-memory? Just to confirm it's no hardware issue.

[monkey boy 1]

usb works fine with camera, mem.stick,phone etc.

[monkey boy 1]

also firmware 2.53 is for the 5 & 6gb units rather than the 20 Gb unit I have,
So still scratching my head.

[Podie]

There are two "versions" of the iRiver. Did yours come with the WMP10 CD or not..?

Myself and the missus both have them - it works happily with WMP11.

One issue we have found in terms of connection is that if you have "hold" on - it wont connect..

[Podie]

IF it's still not seen, try this -

Click Start
Right click on "My Computer" and select "Properties"
Connect your H10 to the computer and turn it on.
Select the "Hardware" tab
Click "Device Manager"
Look for the "H10" device, right click on it and select "Uninstall" (it may be under "Other Devices"
Click Ok
When the H10 is no longer listed in the Device Manager, disconnect the H10 from the computer and restart the PC
After the PC restarts, connect the player and turn it on.

[monkey boy 1]

Podie said:

There are two "versions" of the iRiver. Did yours come with the WMP10 CD or not..?

Myself and the missus both have them - it works happily with WMP11.

One issue we have found in terms of connection is that if you have "hold" on - it wont connect..

it came with an "easystart" CD, don't think it came with a WMP10 CD, but will have to check tonight

[monkey boy 1]

Podie said:

IF it's still not seen, try this -

Click Start
Right click on "My Computer" and select "Properties"
Connect your H10 to the computer and turn it on.
Select the "Hardware" tab
Click "Device Manager"
Look for the "H10" device, right click on it and select "Uninstall" (it may be under "Other Devices"
Click Ok
When the H10 is no longer listed in the Device Manager, disconnect the H10 from the computer and restart the PC
After the PC restarts, connect the player and turn it on.

Tried that , was on the iRiverAmerica site, didn't work for me as the pc's that have the problem do not recognise the H10 as being connected.

[Podie]

monkey boy 1 said:

Podie said:

There are two "versions" of the iRiver. Did yours come with the WMP10 CD or not..?

Myself and the missus both have them - it works happily with WMP11.

One issue we have found in terms of connection is that if you have "hold" on - it wont connect..

it came with an "easystart" CD, don't think it came with a WMP10 CD, but will have to check tonight

I'd check - the version depends on whether it uses WMP or not.

Is the USB/mains lead plugged in..? Does power going to the device have an effect..?

[monkey boy 1]

The two iRivers that i have, the only CD that came with them was a disc with Easystart on it. This will not load up on the two "problem "pc's as it is asking for an updated easystart CD.
I have gone to the Microsoft pages that refer to "Easystart" but all I can see is that it's a demo of how easy it is meant to be to rip music to your device.

There was NO other cd that came with the device.
The USB data cable works fine, there is a red LED illuminated when connected to a USB port either on my hub or pc.

Still none the wiser as to what to do next.

Had no response from iRiverEurope or iRiverAmerica

Edited to add :- Just downgraded to WMP10 - no joy with doing that either

Edited by monkey boy 1 on Thursday 22 February 17:20

[monkey boy 1]

Right.I am going to admit defeat on these two iRivers. They are nice looking irems and have a large capacity hard drive, but they are rather tempremental as to how you connect & turn them on that I'm going to get rid of them.
I had them both working on one of the suspect pc's, disconnected them & reconnected them... Nothing. the pc does not recognise them,
So they are going to be sold.
too much frustration for , what is an expensive bit of entertainment kit

I must admit, I came sooooo close to putting a hammer to them, but Mrs Monkey Boy stopped me.
The kids are annoyed as they are their players too, must reimburse them some time.
Anyone got any suggestions as to what to get (not an ipod shuffle).

MB

[Podie]

Monkey, really sorry - I don't know what to suggest.

If I have any bright ideas, I'll let you know.

[monkey boy 1]

Podie, Thankyou for the help. I must admit I am totally confused as to why they work fine on one pc, they have intermittant conectivity on another pc & not a hope on the 3rd pc.

They are great looking players, but my kids find them a little too complicated to use. I think they will just stick with their mp3 players which are a "plug & play" type.

Thanks again for the help

Knowing my luck I'll find a solution to my problem the day after I sell them.

[Podie]

Gave this some thought last night.

Have you upgraded the firmware at all? If so, can you put it back to the supplied version?

Have you tried uninstalling all the software supplied, and re-installing it..?

[monkey boy 1]

I checked out the firmware for the unit, the version on the iriver web site is the same as on the two H10's that I have. The only software that came with the H10's was a CD called Easy start, which is just a demo type CD showing "How easy it is to use them" LOL

I'll have another look today to see why one of my pc's lets the units connect first time, every time, yet the other two pc's don't.

I must admit that the two pc's that the units don't work on have proper copies of XP, where as the pc that both units work on have a copied version of XP. I would have thought it would have been the other way round.

[Podie]

Odd.

Works for us on XP SP2 and XP MCE (Media Centre) SP2 - using WMP10 or 11.

Really stumped mate.

[monkey boy 1]

yep, I'm stumped too, hence this posting.
Thanks for the help anyway.