Comments on OPC East London
Discussion
Looking for general comments on OPC East London.
Have my car booked in for next Monday for an early 20k service (done 18.5k), an alignment check and also finally to get a PSE fitted. Had a 15min conversation with their service guys who gave me all the correct prices, detailed work spec, booked the car in within 7 days and offered to collect the car and drop off a courtesy Boxster. They reckon a Monday morning collection should get me the car back for Wednesday lunchtime. Up to now seems very professional and impressive.
Never used East London before - live 15 mins from OPC Chiswick but refuse to use them (very long story....) - so is this all likely to happen as planned or will I get the usual OPC treatment: car gets picked up late, no courtesy available, work takes a week and the final price is double the original quoted.
Cheers.
Have my car booked in for next Monday for an early 20k service (done 18.5k), an alignment check and also finally to get a PSE fitted. Had a 15min conversation with their service guys who gave me all the correct prices, detailed work spec, booked the car in within 7 days and offered to collect the car and drop off a courtesy Boxster. They reckon a Monday morning collection should get me the car back for Wednesday lunchtime. Up to now seems very professional and impressive.
Never used East London before - live 15 mins from OPC Chiswick but refuse to use them (very long story....) - so is this all likely to happen as planned or will I get the usual OPC treatment: car gets picked up late, no courtesy available, work takes a week and the final price is double the original quoted.
Cheers.
I live closer to Chiswick but work close to East London too - I'd recommend the East London service dept, Lee Howe has always been fair with me and they are happy to deliver and pick up etc. Maybe they deal with lots of impatient types in the City who'll walk if they get the pi$$ taken.
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars. It also appears that they can only receive incoming calls too.
Jokers
PS Jeff Wong at Bristol is the man to speak to to...
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars. It also appears that they can only receive incoming calls too.
Jokers
PS Jeff Wong at Bristol is the man to speak to to...
lambojim said:
I live closer to Chiswick but work close to East London too - I'd recommend the East London service dept, Lee Howe has always been fair with me and they are happy to deliver and pick up etc. Maybe they deal with lots of impatient types in the City who'll walk if they get the pi$$ taken.
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars. It also appears that they can only receive incoming calls too.
Jokers
PS Jeff Wong at Bristol is the man to speak to to...[/b}
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars. It also appears that they can only receive incoming calls too.
Jokers
PS Jeff Wong at Bristol is the man to speak to to...[/b}
Ah what happened to Jeff was here so briefly then gone...
lambojim said:
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars.
Don't get me started on them.... Let's just say when I had my previous 997 I used to have their Dealer Principal's number on my speed dial.... Never again.
Edited by Erik997 on Tuesday 10th April 18:10
lambojim said:
As for Chiswick, they still think that they're doing us a favour by selling us one of their cars. It also appears that they can only receive incoming calls too.
my experience too, think it's all part of Porsche's profit maximisation strategy, they'll be using 0898 numbers next... 
Slightly off the OP point but have nothing bad to say or recount about Reading. Richard Singleton seems to run a tight ship and this is reflected in the chaps in Service.
Also, went for a No 1 in Chiswick recently on the way into town for the rugby and the look of disgust on the receptionists' faces when I said 'no thanks, just using the loo' spoke volumes. And I have used them before and know where the loos are; should have been a clue with a C4 Cab outside in full view....
They are unbelieveable in Chiswick.
ps - Another point is that I was sitting with an advisor and he treated the technician that was looking and working on the car like something he had stepped in - Not good (Chiswick)
Also, went for a No 1 in Chiswick recently on the way into town for the rugby and the look of disgust on the receptionists' faces when I said 'no thanks, just using the loo' spoke volumes. And I have used them before and know where the loos are; should have been a clue with a C4 Cab outside in full view....
They are unbelieveable in Chiswick.
ps - Another point is that I was sitting with an advisor and he treated the technician that was looking and working on the car like something he had stepped in - Not good (Chiswick)
Ive used Chiswick and Reading but all my business goes to East London
only had the GT2 for 2 days with 3 days left on the warrannty
they went through the car with a tooth comb found a hairline crack in the radiator
Replaced it straight away - I was impressed and extented the warranty
leigh,lee and russell are tops boys in service !
tim
only had the GT2 for 2 days with 3 days left on the warrannty
they went through the car with a tooth comb found a hairline crack in the radiator
Replaced it straight away - I was impressed and extented the warranty
leigh,lee and russell are tops boys in service !
tim
bermyandy said:
To be fair, walking in and just having a slash is a bit much
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
I agree! You cheeky get
"Hello love, just gonna give birth to a botty otter in trap 3. Oh, and nick a couple of Froot Shoots for the nipper. Oh, and nice tits by the way."
bermyandy said:
To be fair, walking in and just having a slash is a bit much
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
Not to mention risky, you might walk in with a full bladder and walk out without the 10k that you put down on a GT3 deposit.
stealth997 said:
ERIK - Let us know how you fair with East London. An OPC contact told me to "avoid" Chiswick especially as I was new to P ownership! God only knows what that says about them. They advised Hatfield even though East London would be closer for me.
Will let you know how I get on. OPC Chiswick are just the biggest bunch of muppets I've dealt with (painful history with them...) so will be interesting to see how East London are.
Bought two cars from one guy at OPC Mayfair who are fantastic but unfortunately they don't have a service capability. Talking to the guy there even he recommended not to use Chiswick which speaks volumes... They recommended East London or Hatfield.
Vesuvius 996 said:
bermyandy said:
To be fair, walking in and just having a slash is a bit much
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
Just because you own a porsche, doesnt give you the right to use the toilet every time!
Its like turning up at your plumbers to take a dump
I agree! You cheeky get
"Hello love, just gonna give birth to a botty otter in trap 3. Oh, and nick a couple of Froot Shoots for the nipper. Oh, and nice tits by the way."
Hatfield are alright but not great. I turned up and they didn't have a courtesy car for me, even though I booked it a month in advance. "Sorry Sir but we sold it during the week." A call would have been nice. "We can get you another courtesy car for next weekend if you like. Do you want to come back then?" Great, after driving 30 mins to get there.
Get there the following weekend and the guy was apologising and offered to pay for the insurance which I had to take out myself for the courtesy car with my own insurance co. However, when I come to collect the car and pay for the service, there is no further mention of it.
Get there the following weekend and the guy was apologising and offered to pay for the insurance which I had to take out myself for the courtesy car with my own insurance co. However, when I come to collect the car and pay for the service, there is no further mention of it.
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