Why wont it work

[Killer2005]

My (elderly) uncle has asked me to set up his internet connection on his new computer but for whatever reason I cant get it to work. Its all plugged in properly (microfilter - adsl cable - modem - ethernet connection- computer) but it still says it wont work. The computer diagnostic says the fault is between the modem and internet, but the set up disc that came with the modem says the problem is that the modem cant be found

Is on windows vista home basic and trying to get onto to talktalk broadband if thats any help

[sneakyneil]

You might need a new install CD to work eith Vista - speak to TalkTalk support about it.

[toni896]

might be worth finding out the driver version and modem, check if there is a newer driver or a known problem with the current driver.

[Killer2005]

He did acctually did recieve a new(er) modem with instructions especially for vista users, which seems to set up modem for vista, but I h've followed them perfectly and still couldnt get it working.

Will have another try, if not may have to end up ringing talktalk technical helpline

[SneakyNeil]

If the modem has a USB connection, try that instead of ethernet.

[GreenV8S]

Since it's got an ethernet connection I assume it's a router as well as a modem - you might need to use a crossover ethernet cable if you want to connect it directly to your PC instead of via a hub/switch. This might also be related to problems on the PC if you're trying to tell it that it's got a modem attached but what you've really done is set up a LAN connection.

[Killer2005]

Got it working

Turns out I'm stupid

[Scraggles]

tell us how u got it working, not touching vista for a good while until they sort the lack of drivers

[Killer2005]

I put the password in properly

There was nothing wrong with it at all, I was the problem