web access issue...

[GetCarter]

I'm trying to access www.theskyeguide.com/

..and I'm getting lots of red crosses instead of pics. Mrs Get (same connection - get's the site perfectly)

All settings are on 'let everything in' and I can view every other site I can think of - no problem.

Advice appreciated.

TIA

[JamieBeeston]

if you right click on an red X and choose 'Show Picture' what do you get?

Sounds like a software issue, either you've set your browser to 'not display images' in one of the security settings, or, some pop-up-stopper / anti-phishing / Internet Security / Firewall application is stopping it working.

Try 'resetting to default' your browsers security settings, if that fails try a different browser (if installed) or, try disabling any security applications one-by-one until it works again.

GL

J

[agent006]

Some of the images on that site are served from a different server. Firefocked and maybe IE7 can be set to not load externally linked images.

[GetCarter]

JamieBeeston said:

if you right click on an red X and choose 'Show Picture' what do you get?

Sounds like a software issue, either you've set your browser to 'not display images' in one of the security settings, or, some pop-up-stopper / anti-phishing / Internet Security / Firewall application is stopping it working.

Try 'resetting to default' your browsers security settings, if that fails try a different browser (if installed) or, try disabling any security applications one-by-one until it works again.

GL

J

First time I did it - I got the 'Error 404 - permission denied' message - now I get no error message at all. I've just skipped back to IE 6 and it won't work there either. Every other site I try and access works fine... showing all images.

[GetCarter]

I can't help thinking it's a Norton problem - (using both firewall and anti-virus). Can't seem to do any less than it's doing without turning it off and screwing my PC

Also set everything to default in the browser (which 'upped' the level in every case) - no joy.

I noticed it was made in the Mozilla Firefox browser - might this be a factor?

Edited by GetCarter on Sunday 15th April 17:40

[Bodo]

GetCarter said:

I can't help thinking it's a Norton problem - (using both firewall and anti-virus). Can't seem to do any less than it's doing without turning off and screwing my PC

I don't think it is. The site's pictures don't load for me either, except for the creative commons-logo: , which is hosted elsewhere.

Edited by Bodo on Sunday 15th April 17:38

[Bodo]

It works in another browser, Konqueror, on the same computer though

[GetCarter]

I just 'saved as' and tried to open in Dreamweaver... no joy - so I can't look at the code.

I think John is now reading this thread (It's his site), so JA... I think there may be a problem with at least some of us IE types.

[GetCarter]

Hmmm... now I'm really confused. Just booted up the laptop (save server, same version of IE and same anti-virus/firewall software/settings) and it works.

Edited by GetCarter on Sunday 15th April 18:01

[andy_s]

Works fine in IE 6.? something, fyi.

[john a]

Yes, I'm here now (first time posting on PH for ages).

All help very gratefully received. I can't replicate the problem myself, on Firefox or IE, so it's very difficult to know what to do about it. I've just checked my webstats, and they are recording a fair few instances of 403 (forbidden) error logs, about 400 in the last week. Interesting, but not much help in resolving any of this.

[Bodo]

John, long shot, but can you check file permissions in your webspace?
It doesn't work in Firefox on Linux for me, but with Konqueror, so could be a setting thing in the browser as well.

[JamieBeeston]

Do you have some anti-hotlinking / hotlink protection implementation on the website... this could also be the issue.

J

[john a]

Still looking for file permissions - no luck so far

Hotlink protection was on, I have disabled it.

Have upgraded site to latest Joomla software version.

Any better yet for anyone?

[john a]

Found the file permissions

They are all set to default.
The images are all 0755
Each directory above the image files is 755 - all the way to root.

That should work, shouldn't it?

[Bodo]

john a said:

Found the file permissions

They are all set to default.
The images are all 0755
Each directory above the image files is 755 - all the way to root.

That should work, shouldn't it?

I should see them ok with the permissions set to 755. Jamie has a valid point though - is Joomla set to protect your files from hotlinking? Some browsers may behave in a way that they do not show the referrer for the link and thus suggest your CMS that a picture is being hotlinked when the page is being loaded.

[john a]

Bodo said:

is Joomla set to protect your files from hotlinking?

It was - but not now.
Does anyone who had problems see any improvement?

[GetCarter]

drum roll....

All now working here. Well done people.

[Bodo]

It works now, no problems

[john a]

Thanks all