Keep on losing BT connection
Discussion
I have recently upgraded to BT '8mg' Broadband. I had no problems before the upgrade (I was using BT then too, so no supplier change)but I now keep on losing my connection which is driving me up the wall as it happens up to 10 times a day and can take up to 10 attempts to reconnect.
I am pretty IT illiterate so the symptons I can give will be pretty simple, but I have noticed that my connection speed has changed (runs between 4.7mg and 5.0mg) I have tried BTs helpline but they are beyond useless.
Any ideas or thoughts from PH crowd greatly appreciated.
I am pretty IT illiterate so the symptons I can give will be pretty simple, but I have noticed that my connection speed has changed (runs between 4.7mg and 5.0mg) I have tried BTs helpline but they are beyond useless.
Any ideas or thoughts from PH crowd greatly appreciated.
Ask them to raise your SNR (signal to noise ratio) Margin. Unfortunately it will drop your speed bit it should make it more reliable. It might be an idea to try connecting to the test socket www.kitz.co.uk/adsl/troubleshooting.htm That basically disconnects all the other extensions etc and rules out any internal wiring problems.
Guess you know this already, but I didnt and had similar problems. Apparantly all phone sockets with thingies pluged into them need filters.
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
Zad said:
Ask them to raise your SNR (signal to noise ratio) Margin. Unfortunately it will drop your speed bit it should make it more reliable. It might be an idea to try connecting to the test socket www.kitz.co.uk/adsl/troubleshooting.htm That basically disconnects all the other extensions etc and rules out any internal wiring problems.
Many thanks Ill give that a go.
But I thought that since its only been happening since the minute I've upgraded to 8mg it is a BT problem rather than a fault at my end?
vipers said:
Guess you know this already, but I didnt and had similar problems. Apparantly all phone sockets with thingies pluged into them need filters.
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
Yeah I have filters on all the sockets
elms said:
vipers said:
Guess you know this already, but I didnt and had similar problems. Apparantly all phone sockets with thingies pluged into them need filters.
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
Yeah I have filters on all the sockets
Hope elms advise works then, theese things can drive you insane......
vipers said:
elms said:
vipers said:
Guess you know this already, but I didnt and had similar problems. Apparantly all phone sockets with thingies pluged into them need filters.
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
That covers your sky T.V. phone line, and every other phone in the house, I thought you only needed it for the modem to PC connection, but apparantly not.
Some clever chappie on here knew, and told me so, for which I am ever gratefull. But I guess you know that?
Yeah I have filters on all the sockets
Hope elms advise works then, theese things can drive you insane......
Too right. I use my PC for work and often speak to clients on MSN Messenger. And theres nothing worse than losing your connection mid conversation
ThatPhilBrettGuy said:
I'm guessing you've got a adsl modem plugged in via usb? If so, get a router. I had no end of issues with my usb modem with disconnects. Fine with the Netgear router I have now. Seems the usb devices really don't like high speeds....
When upgrading to faster broadband with BT they ask what you have and will only do it if you have a up to spec router.
If doing all the fairly simple stuff doesn't work, report a problem to your ISP. They will be able to take you through things in the correct order, and should be able to do some line checks too.
8mb can be more troublesome than 1 or 2Mb, as it is more prone to variation in speed due to environmental noise.
8mb can be more troublesome than 1 or 2Mb, as it is more prone to variation in speed due to environmental noise.
I had a similar problem with losing my ADSL connection a few times a day. I found that moving my router away from mains leads and my DAT phone cured the problem. As some-one else has said, environmental noise is a problem for faster ADSL connections. My first test was to use the test socket which was in another room - no problem there so started to eliminate problems with the telephone cabling and in my 'computer room'. I have been told that cheap extension leads that use aluminium rather than copper can be a problem for high-speed ADSL? Can anyone confirm this?
NickFRP said:
my mums had the same
BT saw 700 attempted log on attempts to the net in 1 day!
still not sorted think she needs a new router. hers runs really hot at the moment
BT saw 700 attempted log on attempts to the net in 1 day!
still not sorted think she needs a new router. hers runs really hot at the moment
I think I need a more powerful modem, im using a Speedtouch 330 at the mo. Being IT illiterate I get the impression its the equivalent of putting Supermarket cheap fuel in a racing car?!
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