Hotel / credit card charge question

[onedsla]

Just after a few opinions from the legal minded...



A couple of months ago I booked a hotel in Atlantic City using a reputable UK website. Reservation was confirmed, which included a price per room. Entered credit card details online, received a couple of e-mails that I printed off.



Checked into the hotel towards the end of March. Showed the staff the confirmation e-mails and they enquired whether it had been paid. I wasn't sure (hadn't received CC statement) and it didn't indicate on the paperwork. Receptionist consulted manager, made phonecall and confirmed it was paid (2 rooms). Stayed there, gambled away a bit of money and left the next morning... All forgotten.



Yesterday two charges appeared on my CC statement. I looked back and couldn't see the original payment, so seems fair, but the price is ~£50 per room higher than the cost on my confirmation e-mail. Looks like they've realised the mistake and charged rack rate.



Further, the credit card I used expired end 04/07.



Any idea on the best course of action? Hotel, website, CC company?

[gozomark]

I'd say website first to get all the facts straight, then if necessary the hotel, and if that doesn't work, with cc last of all

[bluepolarbear]

gozomark said:

I'd say website first to get all the facts straight, then if necessary the hotel, and if that doesn't work, with cc last of all

You should speak to the CC as they will put the charge in dispute and freeze interest payments on it.

[AndyAudi]

bluepolarbear said:

gozomark said:

I'd say website first to get all the facts straight, then if necessary the hotel, and if that doesn't work, with cc last of all

You should speak to the CC as they will put the charge in dispute and freeze interest payments on it.

Echo this, I had an incident with car hire charges, CC told me as I'd queried with Hire Car co 1st, they had to give them 30 days to sort it out, if I'd gone straight to them they'd had put it in dispute straight away. Result was I had to pay CC Statment and get credited the next month



Andy