via Networks/Clara

[FUBAR]

Morning all,

I have a problem, probably an easy solution for those more informed than I...anyway:

I use via Networks (eg Clara Net) to host my domain and emails. I have set up mail filters on the server to catch most of the spam, but occasionally a non spam email gets trapped in the filters. How do I tell vianetworks to NOT catch the good emails? Ive heard mention of placing the email addresses on a 'whitelist' and understand the basics of this, but I cant work out how to do it on vianetworks? I tried adding a mail filter mentioning the specific email address (even tried a catch all of @blahblah.com) but Im not sure it was the right thing to do (and all that seemed to do was fruck up my other filters and stopped any email coming through for nearly 24 hours).

I just deleted all the spam filters and re-setup up just the RBL and X verify filters(??) again in an attempt to work out what was happeneing and now my email (avec some spam) is all working again.

Can anyone help? vianetworks help desk doesnt do what it says on the tin.