Porsche PARTS warranty replacement

[ACEparts_com]

Around a year ago my clutch pressure accumulator failed so i purchased a new one through an independent and fitted it myself. All was well for 6 months before it too failed. I had to purchase a new one before sending the faulty unit back to porsche for testing before getting a refund.
Now this replacement has also failed after less than 500 miles and 6 months but this time porsche are insisting that I take the car to an OPC to have the part tested (how?) before agreeing to replace it again.

Anyone else heard such bull from porsche?
It's not a massive deal as the part is around £100 and i'll simply purchase a new one and return the faulty one but why are they trying to make it so darn difficult?

[Marki]

You did say "Independant" why should they cover a part supplied by an independant

[ACEparts_com]

Genuine porsche part.

[Marki]

ACEparts_com said:

Genuine porsche part.

OK but maybe the fact its not fitted by a Porsche "technician" voids the warrentee

[phelix]

They may think that there's something else wrong that's causing the accumulators to fail because of course the quality of the part must be A1 and there's no chance its defective. And perhaps they'll charge you for an hour of diagnostic time as well.

Sort of like the new 993 oil filters made in the US. General consensus is that the quality is crap.

[Silver993tt]

Marki said:

ACEparts_com said:

Genuine porsche part.

OK but maybe the fact its not fitted by a Porsche "technician" voids the warrentee

Porsche can't apply that rule. The EU changed the law 2-3 years ago whereby any garage can service your vehicle without invalidating any manufacturers warranty on that vehicle. As long as genuine manufacturer parts are used this is the case. This is also why you don't have to take your car to an OPC for service/repair to maintain any warranty cover from them. Parts are also included in this, they must replace a part that has genuinely failed prematurely.

Edited by Silver993tt on Tuesday 21st August 12:54

[Henry-F]

Porsche may want to make sure there is not an underlying fault which is causing the accumulators to fail. Certainly it would seem odd that 2 would fail in much the same way. Whilst Porsche can not (and do not) stipulate their parts must be fitted by a main dealer for them to be covered by their guarantee they are perfectly within their rights to ensure it is not outside forces that are causing the failure.

If I bought a headlamp lamp unit and returned it as faulty when it failed a week later, you sent out a replacement and this to failed you might start to wonder if there was an underlying problem (like my car running more than 12 volts or incorrect handling when fitted) especially if similar units had been supplied elsewhere and none of them had needed to be returned.

Just make sure it`s not something else that`s causing the failure. Obviously if they check the car and find no fault other than their faulty part then Porsche will presumably pick up any costs.

Henry

[james S]

I had something similar with a Porsche battery which failed. They said I had to drive it to them so they could test to car before they would replace it.

I reminded them this was impossilbe asthe batery would not hold a charge. They then suggested I would need to flatbed it in. I pointed out the expense, the bloke at reading thought for a minute, and they suggested I push the car to the end of the road so my recovery company sould pick up the bill (no really he did).

I offered to buy another battery (Bosche silver) and then to bring the battery to them for them to test, but this wasn't good enough. I just gave up and threw the battery away. It would have taken about 3 hours to drive down to them get them to refit the faulty battery, test it and then make some excuse not to pay up and I just could not be bothered.