Interesting thread on AVO shocks
Discussion
http://www.pistonheads.co.uk/gassing/topic.asp?h=0...
have to say I wonder how you are supposed to care for your shocks and isnt there a law that spares have to be carried for parts for x number of years or is that just for car manufacturers? Its a bit bad to say they dont carry spares when a shock is sold to be rebuildable - depends of if sold for lifetime or not I suppose
interesting thread all the same
have to say I wonder how you are supposed to care for your shocks and isnt there a law that spares have to be carried for parts for x number of years or is that just for car manufacturers? Its a bit bad to say they dont carry spares when a shock is sold to be rebuildable - depends of if sold for lifetime or not I suppose
interesting thread all the same
Strewth!
"ALL AVO UNITS ARE REBUIDABLE
HOWEVER IF THEY HAVE NOT BEEN CARED FOR OVER THE PAST 8 YEARS !! WE CAN NOT BE BLAMED FOR THE CONDITION WE RECEIVED THEM BACK IN."
How the hell does one "care" for shocks?
Take them out for dinner and a few cocktails?
They have one moving part.
It goes up and down.
When it goes up and down it wipes itself on a rubber sleeve.
and...?
sheesh!
"ALL AVO UNITS ARE REBUIDABLE
HOWEVER IF THEY HAVE NOT BEEN CARED FOR OVER THE PAST 8 YEARS !! WE CAN NOT BE BLAMED FOR THE CONDITION WE RECEIVED THEM BACK IN."
How the hell does one "care" for shocks?
Take them out for dinner and a few cocktails?
They have one moving part.
It goes up and down.
When it goes up and down it wipes itself on a rubber sleeve.
and...?
sheesh!
stigmundfreud said:
http://www.pistonheads.co.uk/gassing/topic.asp?h=0...
have to say I wonder how you are supposed to care for your shocks and isnt there a law that spares have to be carried for parts for x number of years or is that just for car manufacturers? Its a bit bad to say they dont carry spares when a shock is sold to be rebuildable - depends of if sold for lifetime or not I suppose
interesting thread all the same
I don't think you will find any shock absorber anywhere with that sort of warranty. As I commented on the original thread, dampers have a life which is typically no longer than a few years. They can often be serviced to extend the life, but if non-service items are damaged then they may be beyond economic repair. You'll also find that as suppliers change and designs evolve, service parts eventually dry up so they can't be rebuilt regardless of condition. If I bought a new damper sold as rebuildable I'd hope the manufacturer would support them for a few years but the time will inevitably come when support is dropped, I certainly wouldn't expect to be able to get them serviced forever after. have to say I wonder how you are supposed to care for your shocks and isnt there a law that spares have to be carried for parts for x number of years or is that just for car manufacturers? Its a bit bad to say they dont carry spares when a shock is sold to be rebuildable - depends of if sold for lifetime or not I suppose
interesting thread all the same
When the dampers eventually wear and and can't be rebuilt any more, you'll simply have to replace them, and that's true of all brands not just AVOs. Many manufacturers, including AVO, have a policy of selling the replacements at a discount under some conditions. They're under no obligation to do that and I think it's commendable that they do.
GreenV8S In case you don`t realise it the OP has developed well beyond the lack of repair of a 8 year old shock absorber.
AVO has unwittingly committed a customer liasion faux pax, which is evident by the level of response and outrage to their first post, and subsequent retraction in their second one.
If you would have been happy to receive the first post from them had you been the customer all I can say is you must be every dodgy salesmans dream come true.
There is such a thing as customer satisfaction, THATS HOW YOU MAKE MONEY.
AVO has unwittingly committed a customer liasion faux pax, which is evident by the level of response and outrage to their first post, and subsequent retraction in their second one.
If you would have been happy to receive the first post from them had you been the customer all I can say is you must be every dodgy salesmans dream come true.
There is such a thing as customer satisfaction, THATS HOW YOU MAKE MONEY.
Green V8S so we buy AVO upgrades and we can only expect them to last 2-3 years and then we need to replace them? surely not! cars last 10 years or more on standard parts, agreed that performance parts generally have lower longevity. The main issue here is still the post from AVO (if that truley was a representative of the company and not an usurper)
Andy
Andy
elise i bought recently had 4 avo's that had only been on the car for a year and a half
two were almost empty and one bouncy, they went in the bin as the garage said they were junk in comparison to the o.e. billstein shocks that lotus use
daft thing is that most manufacturers spend ££££££ developing suspension for their road cars, then we all replace it with generally cheaper spec kit from a some pretty small companies such as avo etc
Bennno
two were almost empty and one bouncy, they went in the bin as the garage said they were junk in comparison to the o.e. billstein shocks that lotus use
daft thing is that most manufacturers spend ££££££ developing suspension for their road cars, then we all replace it with generally cheaper spec kit from a some pretty small companies such as avo etc
Bennno
Yorkkie said:
Green V8S so we buy AVO upgrades and we can only expect them to last 2-3 years and then we need to replace them? surely not!
Performance dampers don't seem to last anywhere near as long as regular production dampers, maybe because they're working harder, maybe because it is more noticeable when they stop working. There's no hard and fast way to say how many years/miles they will last but for example they could easily get enough wear in two years to be worth rebuilding and be very tired indeed within four years. On the other hand they could be pristine after eight years. Not in this case though, from the sound of it.I don't think there's any hard and fast rule about how long the manufacturers should keep supporting old dampers, either. If they were three years old I'd be a bit upset if the manufacturer stopped supporting them. I'd hope that they'd still be supported after five years but I wouldn't take it for granted. If they were still supported 8-10 years later I'd count myself very lucky.
Of course in this case it's not just the age it's the fact that they were absolutely rusted to bits and beyond economic repair.
I think you need to face the fact that regardless of what brand of damper we're talking about, under those circumstances you simply can't expect to get them rebuilt.
[Of course in this case it's not just the age it's the fact that they were absolutely rusted to bits and beyond economic repair.]
Sorry where did you read the thread which described the condition of the offending shocks, because I simply can`t find it, just the bit where the OP author states all the fixings were full of oil and crud so there was no way AVO even tried to take it apart.
Why are you making thing`s up to suit your argument.
The shock`s had only done 7500 miles so whilst I agree that you cannot realistically expect to rebuild a shock after 8 years this is a somewhat conditional statement.
My only interest in this whole post has been the agressive first post from AVO which at best was very poorly worded but I feel carried a clear message for all to read. And as a customer and a potential purchaser of more of their products they no longer have my 100% confidence at this time.
Sorry where did you read the thread which described the condition of the offending shocks, because I simply can`t find it, just the bit where the OP author states all the fixings were full of oil and crud so there was no way AVO even tried to take it apart.
Why are you making thing`s up to suit your argument.
The shock`s had only done 7500 miles so whilst I agree that you cannot realistically expect to rebuild a shock after 8 years this is a somewhat conditional statement.
My only interest in this whole post has been the agressive first post from AVO which at best was very poorly worded but I feel carried a clear message for all to read. And as a customer and a potential purchaser of more of their products they no longer have my 100% confidence at this time.
Edited by crisisjez on Wednesday 12th September 21:22
Edited by crisisjez on Wednesday 12th September 21:40
crisisjez said:
Sorry where did you read the thread which described the condition of the offending shocks, because I simply can`t find it, just the bit where the OP author states all the fixings were full of oil and crud so there was no way AVO even tried to take it apart.
Why are you making thing`s up to suit your argument.
Sorry, you're right. I was going from memory of the original post saying the units were rusty and AVO couldn't even dismantle them, and AVOs response implying they were beyond economic repair. It's not fair to assume that the rust was the problem. It may be that on seeing the dampers AVO realized they simply didn't have the spares that would be required to rebuild them.Why are you making thing`s up to suit your argument.
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