Do you think that Lotus HQ is reading us?
Do you think that Lotus HQ is reading us?
Author
Discussion

bher

Original Poster:

786 posts

301 months

Sunday 7th October 2007
quotequote all
Question in the title.
Do you feel that what we exchange here as some chance to be listen for the future cars or the strategy of the brand?

Paul RN

1,168 posts

245 months

Sunday 7th October 2007
quotequote all
No. lol

Heath Robertshaw who used to be the General Manager of Lotus Cars UK posted on SELOC. He did take up some issues of customer service on behalf of forum members. Then he handed in his noticed and bought a boxter, he still posts time to time. Really nice guy smile

Gooby

9,269 posts

265 months

Sunday 7th October 2007
quotequote all
When the BoLOCs went to the factory, the staff all knew our Alias's. When the got to me ... " oh, your gooby..."

They do read...

Hi guys!!!

Edited by Gooby on Sunday 7th October 21:27

NathanE

539 posts

233 months

Sunday 7th October 2007
quotequote all
Gooby said:
When the BoLOCs went to the factory, the staff all knew our Alias's. When the got to me ... " oh, your gooby..."

They do read...

Hi guys!!!

Edited by Gooby on Sunday 7th October 21:27
For real??

S Works

10,166 posts

281 months

Sunday 7th October 2007
quotequote all
Do they read? I'm sure they do.

Will/can they do anything about what enthusiasts want? Maybe.

Let's see if the 2-Eleven is offered with lots of different engine types, and if the promised SC conversions for the existing cars are offered at a reasonable price for retrofitting... if not, I suspect your question will be answered.

cptsideways

13,894 posts

283 months

Sunday 7th October 2007
quotequote all
I know a couple of the lads who post on here, I think you'll find most of the workers are on here! wavey


So you can be sure they get some feedback from our input & opinions on just about everything, I've always wanted to know who was responsible for signing the K-Series off hehe obviously not the man from the endurance dept hehe


And whilst were on the subject, can we have a front engined lightweight rwd car with good handling please biggrin

Edited by cptsideways on Sunday 7th October 23:36

jondude

2,441 posts

248 months

Monday 8th October 2007
quotequote all
I would imagine they do, but it is perfectly understandable if they have a massive superiority complex when it comes to the drawing board.

Few, if any of us could ever have designed a car within light years of the Elise. It is always easy to critiscise a finished product, especially one you had no part in.


LivinLaVidaLotus

1,626 posts

232 months

Monday 8th October 2007
quotequote all
They'd be mad not to read vatious forums really. I'm sure what gets posted on here gets discussed by them, I know I'd be on here if I were them, looking at feedback etc. seeing what the core enthusiast market wants.

RobM77

35,349 posts

265 months

Monday 8th October 2007
quotequote all
I'd have thought they'd be crazy not to, mainly to understand what niggles we get so that they can fix them on future cars.

S Works

10,166 posts

281 months

Monday 8th October 2007
quotequote all
...or simply ignore and let us get on with footing the bills.

RobM77

35,349 posts

265 months

Monday 8th October 2007
quotequote all
S Works said:
...or simply ignore and let us get on with footing the bills.
smile Most car companies take an active interest in things they need to improve - we're a completely free of charge resource for niggles and break down information!

Getting a car to be reliable and get a good reputation for this is a major factor in profits.

Edited by RobM77 on Monday 8th October 14:34

S Works

10,166 posts

281 months

Monday 8th October 2007
quotequote all
In a little utopian dream bubble, yes.

Sorry but I have beef with this. If you're honestly 'watching' to improve and meet the needs/expectations/wishes of your clients, then that means sometimes taking a hit in the books to do the right thing.

Lotus have not (in a number of case I know of), done the right thing and applied lessons learned...

- People have paintwork that is still bubbling that have to argue the toss to get fixed.
- Indicators are still falling out of S2 Elise's, which means the brackets clearly aren't good enough.
- The stupid rheostat issue is now finally resolved, but only at the expense of owners who now have to spend £x00 to get the front of the car taken off, and a new component installed... would Lotus like to replace it on my 2003 car so I don't have to foot the bill?

Doubt it.

Phil-CH

1,132 posts

295 months

Monday 8th October 2007
quotequote all
I am still utterly astound with the new MY08 Elise/Exiges that are coming out.

Obligatory airbags for all of them? WTF?

How can taking away options from the customer be a good thing? Especially when the option is one, that isn't worth a damn (in combination with harnesses) and doesn't fit with the image of the car itself?

I am beginning to feel more and more disgusted with the direction Lotus HQ is taking with the brand. Chapman wouldn't be proud at all.

S Works

10,166 posts

281 months

Monday 8th October 2007
quotequote all
...ah yes, and I forgot those lovely Sports Exhausts that all you 'yota engined boys and girls love... which seem to have a shelf-life of about a year in most cases. Expensive crap from what I can make out compared to the 'aftermarket' stuff. Why anyone would buy one is beyond me.

RobM77

35,349 posts

265 months

Monday 8th October 2007
quotequote all
S Works: yes you're probably right sadly. You might remember me posting pics of when my indicator flew out! Mine was an otherwise immaculate and standard car.

Regarding airbags on MY08 cars, I jolly well hope Lotus are reading this thread, because that'll mean I can never buy another Lotus. Like many others, I rely on the fact that Lotuses can have their steering wheel easily replaced and a spacer fitted to bring the wheel closer. Without that mod, I can barely drive any Elise or Exige - just enough to test drive and that's about it. I would have thought than a non airbag option will always remain for people like me. Anything else would just be madness.

piooly

1,176 posts

256 months

Monday 8th October 2007
quotequote all
Yes they listen! Lotus, please release a Supercharged Honda engine upgrade for the S1 elise 300 bhp at a cost of £2000 all in fitted at your local lotus dealer. Many thanks..... lol...

Gooby

9,269 posts

265 months

Monday 8th October 2007
quotequote all
S Works said:
In a little utopian dream bubble, yes.

Sorry but I have beef with this. If you're honestly 'watching' to improve and meet the needs/expectations/wishes of your clients, then that means sometimes taking a hit in the books to do the right thing.

Lotus have not (in a number of case I know of), done the right thing and applied lessons learned...

- People have paintwork that is still bubbling that have to argue the toss to get fixed.
- Indicators are still falling out of S2 Elise's, which means the brackets clearly aren't good enough.
- The stupid rheostat issue is now finally resolved, but only at the expense of owners who now have to spend £x00 to get the front of the car taken off, and a new component installed... would Lotus like to replace it on my 2003 car so I don't have to foot the bill?

Doubt it.
Niggles. Stop whining you old tart.

Perhaps they read it/us because it is entertaining!

Trixster

252 posts

249 months

Monday 8th October 2007
quotequote all
I'd be surprised if a few didn't take a passing interest in the Lotus forums, particularly SELOC with it's 10k plus user-base and superb technical forum. I'd also be surprised if info much found it's way back in any useful form to the people that matter at Hethel though - ie those that make the decisions and those that hold the purse strings. Lets face it, the S2 is still built using spit and sawdust despite having been mass-produced in the thousands for many years now. How many of the 'niggles' that we all report on a daily basis here have been addressed? Very few given how often the same problems crop up on new cars I'd say!

S Works

10,166 posts

281 months

Monday 8th October 2007
quotequote all
Gooby said:
S Works said:
In a little utopian dream bubble, yes.

Sorry but I have beef with this. If you're honestly 'watching' to improve and meet the needs/expectations/wishes of your clients, then that means sometimes taking a hit in the books to do the right thing.

Lotus have not (in a number of case I know of), done the right thing and applied lessons learned...

- People have paintwork that is still bubbling that have to argue the toss to get fixed.
- Indicators are still falling out of S2 Elise's, which means the brackets clearly aren't good enough.
- The stupid rheostat issue is now finally resolved, but only at the expense of owners who now have to spend £x00 to get the front of the car taken off, and a new component installed... would Lotus like to replace it on my 2003 car so I don't have to foot the bill?

Doubt it.
Niggles. Stop whining you old tart.

Perhaps they read it/us because it is entertaining!
If you consider your issues and the pile of manure you had to wade through niggles matey, then you're a more patient man than I... and I think we both know that's not the case wink

Gooby

9,269 posts

265 months

Tuesday 9th October 2007
quotequote all
S Works said:
Gooby said:
S Works said:
In a little utopian dream bubble, yes.

Sorry but I have beef with this. If you're honestly 'watching' to improve and meet the needs/expectations/wishes of your clients, then that means sometimes taking a hit in the books to do the right thing.

Lotus have not (in a number of case I know of), done the right thing and applied lessons learned...

- People have paintwork that is still bubbling that have to argue the toss to get fixed.
- Indicators are still falling out of S2 Elise's, which means the brackets clearly aren't good enough.
- The stupid rheostat issue is now finally resolved, but only at the expense of owners who now have to spend £x00 to get the front of the car taken off, and a new component installed... would Lotus like to replace it on my 2003 car so I don't have to foot the bill?

Doubt it.
Niggles. Stop whining you old tart.

Perhaps they read it/us because it is entertaining!
If you consider your issues and the pile of manure you had to wade through niggles matey, then you're a more patient man than I... and I think we both know that's not the case wink
I dont consider them insignificant (and I have had more than most) but it does become insignificant when I find that great bit of road and the car flows through the bends. At thgat point the niggles are all forgotten and couldnt be further from my mind. We run hand built cars from a neich manufacturer. You WILL have niggles, perhaps your expectations are a little overblown and would be more comfortable in a bimmer (spit). There is an incredible design compromise between light weight and durability. You are also the first to complain about weight (lard boy). wink