Problem with my Ferrari Specialist

[danhay]

I know it's policy not to name names, so I won't. But I am having serious problems with the garage that had my GT4 in for some work.

It all started when I took it in for a new clutch, belts and general tune up. They found all sorts of problems with the engine (various bearings & pulleys) which we came to an agreement about fixing. They fixed all this and I paid, but when I came to pick up the car, the gearbox was making an awful noise. They told me this had started when they changed the gearbox oil - which wasn't something I asked them to do.

I drove the car home, but the noise really was unbearable, and it was proving difficult to get 2nd gear. After consulting a different specialist, I agreed with the original garage that they would take it back in and attempt to resolve the gearbox problem. Since then, every time I phone I am fobbed off by some flunky, and have no idea what they are doing with the car...if anything? It's been over a month now, not including the 5 weeks they had the car for the original work, and I am understandably running short of patience.

I think it would be counterproductive to do anything silly at this stage, but what realistically are my options?

[madmike]

Just show up in person. Be friendly...tell them you were in the area on an errand/business and wanted to stop in and see how your car was doing. They can't fob you off if you are standing there.

Mike

[danhay]

Thanks Mike, I perhaps should have mentioned that they're about 70 miles away from me!

[danhay]

Who would have thought, but the garage phoned me about 2 hours after I posted this message!

We have agreed a deal to sort the gearbox problems. Shame I missed Pistonfest and won't be able to take it to the Festival of Speed though...

[nevpugh308]

Sorry to hear about your problems, but it will feel extra special when you get her back

[danhay]

Thanks Nev,

I'm sure it will.

Have been relying on watching C'etait un Rendevous for my Ferrari fix for the last 2 months!

Dan