TomTom One USB failure to recognise
Discussion
The following describes the problem (so far little help from TT Help!) ...
Customer (Doreen Brown) 21/01/2008 09.43 PM
My device is TomTom One Regional New Edition with UK mapping. Serial No. AK4SC B2FSW Version 6.501. I have attached jpeg images as requested. When I attach the TomTom device to the computer and switch it on, an error message says "one of the USB devices attached to this computer has malfunctioned, and windows does not recognise it"(see pic 1) TomTom Home then loads on screen (see pic 2) The TomTom device tries to connect to the computer, but doesn't connect (see pic. 3). TomTom Home then tells me to "connect my device" (see pic. 4). So, to sum it up, there appears to have been a malfunction with my TomTom device and therefore windows doesn't recognise it. One further thing, I have downloaded TomTom Home to a second computer in my house and I get the same error messages. So the fault is with the TomTom, not the computer. I look forward to hearing from you.
CAN ANYONE HELP TO SORT PLEASE???
(p.s. I have screenshots if that helps to describe)
Customer (Doreen Brown) 21/01/2008 09.43 PM
My device is TomTom One Regional New Edition with UK mapping. Serial No. AK4SC B2FSW Version 6.501. I have attached jpeg images as requested. When I attach the TomTom device to the computer and switch it on, an error message says "one of the USB devices attached to this computer has malfunctioned, and windows does not recognise it"(see pic 1) TomTom Home then loads on screen (see pic 2) The TomTom device tries to connect to the computer, but doesn't connect (see pic. 3). TomTom Home then tells me to "connect my device" (see pic. 4). So, to sum it up, there appears to have been a malfunction with my TomTom device and therefore windows doesn't recognise it. One further thing, I have downloaded TomTom Home to a second computer in my house and I get the same error messages. So the fault is with the TomTom, not the computer. I look forward to hearing from you.
CAN ANYONE HELP TO SORT PLEASE???
(p.s. I have screenshots if that helps to describe)
I'm no expert, but as I understand it USB works by receiving a code from the device that tells the PC what sort of device it is and then loading the corresponding driver to manage it. For this to work, the driver software has to be installed before you first connect the device. This is why you'll often find big stickers on the cable telling you to install the software before you plug it in.
It may be that in this case the software wasn't installed and windows has failed to find the driver for it. It may also be that there's something wrong with the driver preventing it from working on that system.
I'd suggest you look in the device manager to see if you can spot that device. If so, see if there is any error status associated with it. You may need to delete the device (with the unit disconnected from the USB) and then plug it in again and let it be recognised again. Watch out for error messages displayed when you do this - it might be telling you there's a problem with the driver.
It may be that in this case the software wasn't installed and windows has failed to find the driver for it. It may also be that there's something wrong with the driver preventing it from working on that system.
I'd suggest you look in the device manager to see if you can spot that device. If so, see if there is any error status associated with it. You may need to delete the device (with the unit disconnected from the USB) and then plug it in again and let it be recognised again. Watch out for error messages displayed when you do this - it might be telling you there's a problem with the driver.
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