The "Can't file tax return 'cos HMRC site is down" thread...
The "Can't file tax return 'cos HMRC site is down" thread...
Author
Discussion

GarrettMacD

Original Poster:

831 posts

262 months

Thursday 31st January 2008
quotequote all
Anyone else???

http://www.hmrc.gov.uk/efiling/temp_down.htm

This is what I've had all morning.

Will HMRC rescind the £100 late payment fines for people who tried to file on time but couldn't due to their server problems???

Will they arse.


And the first person to tell me that I should have filed it last week to avoid the rush gets a smack on the helmet.

Eric Mc

125,786 posts

295 months

Thursday 31st January 2008
quotequote all
Well, you should smile

As I said earlier, the Revenue's sytem should be robust enough to cope with the expected increased demand in the final run-up to 31 January.

Next year, far, far more tax returns will be being filed on-line at this time of the year so expect a complete melt down.

Absolutely disgraceful.

Liszt

4,337 posts

300 months

Thursday 31st January 2008
quotequote all
Yep currently biting the edge of the table here. Why the hell have a rigid dead line if you can't put the kit in to meet the peak? Not like they don't know millions would leave it to the last day.

Liszt

4,337 posts

300 months

Thursday 31st January 2008
quotequote all
Eric Mc said:
Well, you should smile

As I said earlier, the Revenue's sytem should be robust enough to cope with the expected increased demand in the final run-up to 31 January.

Next year, far, far more tax returns will be being filed on-line at this time of the year so expect a complete melt down.

Absolutely disgraceful.
Anyway shouldn't you be too busy to post here today, Eric? smile

smartie

2,630 posts

303 months

Thursday 31st January 2008
quotequote all
Eric Mc said:
Well, you should smile

As I said earlier, the Revenue's sytem should be robust enough to cope with the expected increased demand in the final run-up to 31 January.

Next year, far, far more tax returns will be being filed on-line at this time of the year so expect a complete melt down.

Absolutely disgraceful.
I think this is exactly why the Revenue are so keen to tell people they no longer need to file a return - their system cannot cope with the numbers required. Also as the Government are basically forcing online filing on accountants, it will only get worse!

rpguk

4,520 posts

314 months

Thursday 31st January 2008
quotequote all
I thought I was being organised sitting down to do it yesterday, only to find out that I couldn't find my access code rolleyes leading to a frantic filling out of the paper form so I could get it sent with a chance to arrive on time.

Next year I will get to my accountant on time instead!

I wonder, could they not stagger peoples returns throughtout the year?

Eric Mc

125,786 posts

295 months

Thursday 31st January 2008
quotequote all
I finished all my returns on Tuesday (is there a "smug git" smiley?). smile

Simpo Two

92,974 posts

295 months

Thursday 31st January 2008
quotequote all
And of course if you're banking on doing an online return and you can't because the system's broken, guess who gets the £100 fine?

Yep.

oyster

13,785 posts

278 months

Thursday 31st January 2008
quotequote all
If I pay my outstanding tax by debit card on the HMRC website today, does it matter if I only post my return back tomorrow?

Eric Mc

125,786 posts

295 months

Thursday 31st January 2008
quotequote all
Strictly speaking, no.

If you have cleared all your outstanding tax liabilities by 31 January, they cannot levy the £100 fine.

So paying the tax due is probably more important than submitting the return.

If you are due a tax refund, they cannot levy the fine anyway.

Of course, paying your tax now may mean that the payment hasnt cleared by midnight tonight so it's a bit of a moot point whether the Revenue consider the tax "paid" or not.

Edited by Eric Mc on Thursday 31st January 13:04

horza

491 posts

237 months

Thursday 31st January 2008
quotequote all
I think I'm in credit by 17 pence because of my payments to account for 06/07.

Hopefully no fine for me then... We'll see. Hmmm.





Well, might as well do some surfing since I'm not filing my tax return then...

andyps

7,819 posts

312 months

Thursday 31st January 2008
quotequote all
I just had an interesting discussion with someone at the help desk about this. Apparently I shouldn't leave it until the deadline and should do it earlier. The fact that they know people leave it until the deadline doesn't seem to worry them - it is entirely our fault for not having done it before now, not down to them in terms of encouraging people to file online and then not providing a service capable of allowing people to do so. He said that there is no server on earth which is capable of handling 8 million people at one time, so I pointed out that they shouldn't offer the service then.

Of course, the cynic in me can't help but think the £100 from everyone who intended to file online on the last day - 150000 last year apparently - would be a nice boost to a screwed up economy!

I was also told that their deadline for getting it working again was 2pm. Just tried again and guess what, it's still not working.

Eric Mc

125,786 posts

295 months

Thursday 31st January 2008
quotequote all
I doubt if 8 million are trying to file on line all at once.

Just over 9 million Self Assessment tax returns are sent out for completion every year. About 50% of them tend to be sent in in the month of January.

My plan this year was to not be submitting anything after 29 January as I just knew their servers would fall over.

GarrettMacD

Original Poster:

831 posts

262 months

Thursday 31st January 2008
quotequote all
andyps said:
Of course, the cynic in me can't help but think the £100 from everyone who intended to file online on the last day - 150000 last year apparently - would be a nice boost to a screwed up economy!
150,000 x £100

So that's £15m for NOT providing the service that they already take from our taxes to provide.

Still not available online. s.

andyps

7,819 posts

312 months

Thursday 31st January 2008
quotequote all
I've managed to get back on and my return is currently being submitted with the following message showing

"A short delay may be incurred whilst your Tax Return is submitted. We are waiting for notification that your Tax Return has been successfully received by HM Revenue & Customs.

This process may take a while. If you are not able to wait for a response, you can logout and return to your Tax Return later, to confirm that HM Revenue & Customs has received your Tax Return."

At least that is it for now, can't wait until January 31st 2009!

Edited to add:

It's gone and I have a submission receipt. Glad they can't get £100 from me this time.

Edited by andyps on Thursday 31st January 14:55

edb49

1,652 posts

235 months

Thursday 31st January 2008
quotequote all
andyps said:
I just had an interesting discussion with someone at the help desk about this. He said that there is no server on earth which is capable of handling 8 million people at one time
Rubbish! It would not be hard to put a system in place that could support the number of concurrent users that currenty crash the system. It would sit idle for 364 days a year and be expensive, but it would do the job.

andyps

7,819 posts

312 months

Thursday 31st January 2008
quotequote all
edb49 said:
andyps said:
I just had an interesting discussion with someone at the help desk about this. He said that there is no server on earth which is capable of handling 8 million people at one time
Rubbish! It would not be hard to put a system in place that could support the number of concurrent users that currenty crash the system. It would sit idle for 364 days a year and be expensive, but it would do the job.
I'm sure you are right, but to save money a much better system would be to stagger the dates throughout the year based on criteria such as the first initial of your last name or something similar. Why does it have to be January 31st anyway? Of course, I am applying logic to something the government are involved with so know that change to help everyone is unlikely.

Eric Mc

125,786 posts

295 months

Thursday 31st January 2008
quotequote all
Next time round it won't be 31 January for those filing a paper return. It will be the previous October.

Vipers

33,515 posts

258 months

[AJ]

3,079 posts

228 months

Thursday 31st January 2008
quotequote all
I ended up printing off the relevent forms and taking them in by hand today. Was quite good realy, the girl I handed them in to was an old school friend of mine. Hadn't seen her in years!