Help with Setanta
Discussion
Hi there im hoping someone out there will be able to help me.
I know its not a motoring question but you lot are usual good with consumer rights and such like.
A couple of months ago I took out a setanta sports offer whereby you paid a £1 registration fee and recived 2 months free viewing as long as you cancelled on or before the 15th January.
To be honest I wasn't that impressed with Setantas package and as I have sky sports already, me and my husband decided to cancel this offer, and rang in the day on the 14th Jan. We were put through to a lady who tried to offer us a 3 month deal at £5 per month we declined and asked her to cancel there and then. She said she had processed this and Setanta would be switched off at the end of the month.
Low and behold 2 days later I recived a letter from setanta welcoming me and thanking me for my custom. We rang up again to be told that we would have to pay as we hadn't cancelled on time. I insisted on someone checking the tapes and when they called me back and hour later a man from setanta said he had indeed found the tape and listened to the conversation. He said all Setanta would be cancelled from the end of the month,he appologised and gave me his full name as a reference.He also said there were no charges rto be taken in respect of the account.
Today we have checked and Setanta is still on and after calling them to find out what they were playing at they said our account was still active and they had taken £9.99 from my card. I was furious and insisted that they put this back immediatly and cancel Setanta. They said this would take 28 days to do now is this normal? I asked to speak to a supervisor but they were none available (he made me hold for 10 minutes to tell me this!) I am really furious at the way I have been treated and would like to write a letter to offcom. Does anybody know the best way to word this? Have Setanta commited an offense by taking money from my card when they wern't authorised to do so? And do you think there is any point in writing to them to express my disgust in thier company?
Thanks in advance for any replies
I know its not a motoring question but you lot are usual good with consumer rights and such like.
A couple of months ago I took out a setanta sports offer whereby you paid a £1 registration fee and recived 2 months free viewing as long as you cancelled on or before the 15th January.
To be honest I wasn't that impressed with Setantas package and as I have sky sports already, me and my husband decided to cancel this offer, and rang in the day on the 14th Jan. We were put through to a lady who tried to offer us a 3 month deal at £5 per month we declined and asked her to cancel there and then. She said she had processed this and Setanta would be switched off at the end of the month.
Low and behold 2 days later I recived a letter from setanta welcoming me and thanking me for my custom. We rang up again to be told that we would have to pay as we hadn't cancelled on time. I insisted on someone checking the tapes and when they called me back and hour later a man from setanta said he had indeed found the tape and listened to the conversation. He said all Setanta would be cancelled from the end of the month,he appologised and gave me his full name as a reference.He also said there were no charges rto be taken in respect of the account.
Today we have checked and Setanta is still on and after calling them to find out what they were playing at they said our account was still active and they had taken £9.99 from my card. I was furious and insisted that they put this back immediatly and cancel Setanta. They said this would take 28 days to do now is this normal? I asked to speak to a supervisor but they were none available (he made me hold for 10 minutes to tell me this!) I am really furious at the way I have been treated and would like to write a letter to offcom. Does anybody know the best way to word this? Have Setanta commited an offense by taking money from my card when they wern't authorised to do so? And do you think there is any point in writing to them to express my disgust in thier company?
Thanks in advance for any replies
Edited by sabina1986 on Friday 1st February 18:08
Edited by sabina1986 on Friday 1st February 18:08
sabina1986 said:
Hi there im hoping someone out there will be able to help me.
I know its not a motoring question but you lot are usual good with consumer rights and such like.
A couple of months ago I took out a setanta sports offer whereby you paid a £1 registration fee and recived 2 months free viewing as long as you cancelled on or before the 15th January.
To be honest I wasn't that impressed with Setantas package and as I have sky sports already, me and my husband decided to cancel this offer, and rang in the day on the 14th Jan. We were put through to a lady who tried to offer us a 3 month deal at £5 per month we declined and asked her to cancel there and then. She said she had processed this and Setanta would be switched off at the end of the month.
Low and behold 2 days later I recived a letter from setanta welcoming me and thanking me for my custom. We rang up again to be told that we would have to pay as we hadn't cancelled on time. I insisted on someone checking the tapes and when they called me back and hour later a man from setanta said he had indeed found the tape and listened to the conversation. He said all Setanta would be cancelled from the end of the month,he appologised and gave me his full name as a reference.He also said there were no charges rto be taken in respect of the account.
Today we have checked and Setanta is still on and after calling them to find out what they were playing at they said our account was still active and they had taken £9.99 from my card. I was furious and insisted that they put this back immediatly and cancel Setanta. They said this would take 28 days to do now is this normal? I asked to speak to a supervisor but they were none available (he made me hold for 10 minutes to tell me this!) I am really furious at the way I have been treated and would like to write a letter to offcom. Does anybody know the best way to word this? Have Setanta commited an offense by taking money from my card when they wern't authorised to do so? And do you think there is any point in writing to them to express my disgust in thier company?
Thanks in advance for any replies
Cancel your Direct Debit. Simple. Any other issues, email me through the site. They are useless at cancelling but will not chase up. It's pointless trying to talk to them.I know its not a motoring question but you lot are usual good with consumer rights and such like.
A couple of months ago I took out a setanta sports offer whereby you paid a £1 registration fee and recived 2 months free viewing as long as you cancelled on or before the 15th January.
To be honest I wasn't that impressed with Setantas package and as I have sky sports already, me and my husband decided to cancel this offer, and rang in the day on the 14th Jan. We were put through to a lady who tried to offer us a 3 month deal at £5 per month we declined and asked her to cancel there and then. She said she had processed this and Setanta would be switched off at the end of the month.
Low and behold 2 days later I recived a letter from setanta welcoming me and thanking me for my custom. We rang up again to be told that we would have to pay as we hadn't cancelled on time. I insisted on someone checking the tapes and when they called me back and hour later a man from setanta said he had indeed found the tape and listened to the conversation. He said all Setanta would be cancelled from the end of the month,he appologised and gave me his full name as a reference.He also said there were no charges rto be taken in respect of the account.
Today we have checked and Setanta is still on and after calling them to find out what they were playing at they said our account was still active and they had taken £9.99 from my card. I was furious and insisted that they put this back immediatly and cancel Setanta. They said this would take 28 days to do now is this normal? I asked to speak to a supervisor but they were none available (he made me hold for 10 minutes to tell me this!) I am really furious at the way I have been treated and would like to write a letter to offcom. Does anybody know the best way to word this? Have Setanta commited an offense by taking money from my card when they wern't authorised to do so? And do you think there is any point in writing to them to express my disgust in thier company?
Thanks in advance for any replies
Edited by sabina1986 on Friday 1st February 18:08
Edited by sabina1986 on Friday 1st February 18:08
Edited to add: I re-read it. Call your credit card company and ask their advice on this. Tell them you have cancelled but the company refuses to comply. It is then in the hands of your CC company.
Edited by Double Play on Friday 1st February 20:32
Similar problem here. I phoned to cancel and they eventually confirmed that they would. Didnt stop them taking another months money tho. I stopped the d/d (should have done it first time)
Bugging thing is that Setanta show a few things I would like to watch but the picture I got on their channels was awful. Every time I phoned about it I was passed all over the place to no avail. When I phoned to cancel I kept getting offers of ever cheaper viewing from them even tho I kept saying I was happy to stay if they could do or suggest something to make it watchable. Ho hum.
Bugging thing is that Setanta show a few things I would like to watch but the picture I got on their channels was awful. Every time I phoned about it I was passed all over the place to no avail. When I phoned to cancel I kept getting offers of ever cheaper viewing from them even tho I kept saying I was happy to stay if they could do or suggest something to make it watchable. Ho hum.
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