In need of advice

[RemaL]

I ordered Ventureshield type stuff back at the start of Jan, from a company I was recommend.

they took my order, said it would be with me late Jan or the first week of Feb at the lastest.
and I payed Via my Visa mid Jan.

in the past 2 weeks I have contacted them, the guy I dealt with is always busy and I keep getting different storys why I have not got it yet. they said I would be contacted to inform me of what is happening. and no one calls. not once.

I tyred again today and got the same. I said I want to cancel my order but the guy I have dealt with is busy and will get back to me

should I wait further still. send them a letter, or contact my visa company to say that I have not got my order and for them to get my money back as I am getting know were with the company

thoughts?

[dern]

They shouldn't have taken your money until they shipped so contact your credit card company and explain that they have taken the money and not supplied the goods and they'll sort it out if that's the path you want to take.

[Muffles]

I would use your credit card to get the money back, which company did you actually buy from btw? (I think Ventureshield is re-sold rather than sold direct)

[RemaL]

I won't name and shame but the itnitals are RP

I will give them a few days to get back to me then get in contact with my visa company

[Muffles]

Oh, yeah, that is the one I bought from then (couldn't remember the name) - sorry for the bad recommendation (pretty sure I mentioned them in your other thread...)! Weird, cos I bought two sets at different times last year (mucked some of the first one up - my fault) and they were fine both times.

[RemaL]

your not to know mate. just a shame they could not tell me they were having problems and what these problems are

if they were stright I would have not minded

[Muffles]

Maybe it's not such a bad thing after all, I heard (on a forum so ...possibly not reliable) that someone tried to take their kit off, and it took off some of the paint - and worse still, it wasn't covered under the warranty because of it! (it was a new GSX-R) I'm in 2 minds about this for my new bike for that reason, and also because of what's happened to you...

[RemaL]

i've not got a problem using the stuff. Butjust a bit pissed they still no one has contacted me.

I will be trying something different today

will fill you in if it works

[Carlylove]

RP are no longer a VS dealer.

I believe they were kicked off the dealer programme last year.

[RemaL]

Carlylove said:

RP are no longer a VS dealer.

I believe they were kicked off the dealer programme last year.

the manager ( will not say names)told me they deal with another company so I was aware that they don't use Ventureshield. But he did tell me it was his decision as ventureshield was crap. well said that more or less

well tryed again to get in contact with the manager again today. got to be going on 6 + phone call's without any luck. again told the leave my number to get him to contact me back. I know people are busy but this is taking the piss. even sent my 2nd e-mail off to them today. Says they will get back to me in less than 2 days at most.

well the last e-mail I sent them was about a week ago. with no reply. making me think "gte your money" then feck off cowboy type of person

well I will be in the hands of trading standards and my Visa company in over the weekend

[Carlylove]

PM me once this is sorted and I can send you a link to where you can get the film from.

[Carlylove]

PM me once this is sorted and I can send you a link to where you can get a kit from.

[RemaL]

PM sent.

well still no luck with RP. sent them a letter on monday by special delivery which that would have got Tues morning. Still nothing. will be sending my CC compay a letter tomorrow and thinking as this company as not the slightest thought of getting back in comtact with someone who has left e-mails, and phone calls int he past 2-3 weeks they seem not very reliable and I have lost all faith in them.

I just want my fking money back they have taken from me. the s

well if I get no luck I feel the need to contact a few other people (watchdog etc...) on this.
worth it or not?

just have never dealt with a company like this before who just won't reply to you after taking you money.

might even take a drive to see them in person. not far away from me. well 100 miles or so. but just pissed off.

[Hyperion]

Initiate a Charge-back (Google it) and buy elsewhere.

[Muffles]

Guam said:

Not Naming and Shaming Here but if this is Rhino Protect, the holding company Ice Rhino is currently subject to a winding up order, they were probably Ventureshields most prolific dealer in the south of England, if you havent had any resolution contact the manufacturer direct, presumably they will stand behind their brand and help you out (They are owned by 3M now incidentally so have a lot to protect).

Cheers

[RemaL]

Guam said:

RemaL said:

PM sent.

well still no luck with RP. sent them a letter on monday by special delivery which that would have got Tues morning. Still nothing. will be sending my CC compay a letter tomorrow and thinking as this company as not the slightest thought of getting back in comtact with someone who has left e-mails, and phone calls int he past 2-3 weeks they seem not very reliable and I have lost all faith in them.

I just want my fking money back they have taken from me. the s

well if I get no luck I feel the need to contact a few other people (watchdog etc...) on this.
worth it or not?

just have never dealt with a company like this before who just won't reply to you after taking you money.

might even take a drive to see them in person. not far away from me. well 100 miles or so. but just pissed off.

Not Naming and Shaming Here but if this is Rhino Protect, the holding company Ice Rhino is currently subject to a winding up order, they were probably Ventureshields most prolific dealer in the south of England, if you havent had any resolution contact the manufacturer direct, presumably they will stand behind their brand and help you out (They are owned by 3M now incidentally so have a lot to protect).

Cheers

yes it was and all sorted now, ventureshild have nothing to do with them anymore due to them not dealing with companys or customers such as myself very well. still had to go via my visa company as RP would not return my e-mails, letters or phone calls. ttS

got my money back and contacted the Europe ventureshild dealer baised in the UK. spoke to a Dave who said they have yet to make a pattern for the 08 triple. said he would sort it out ina week whcih he did but being the distributator he could nto sel it direct to me.

Dave told me if it was ok that he would get a chap from http://www.bodyguarduk.com/ to arrange me to have the kit. they sent it out and said pay them the money once I have received my order

great dealing with a company who know what they are doing