My broadbands knackered and freeserve arnt.....

[lotusnobles]

much help!

They say BT have got to check the exchange.... its been down 24hrs... gettin pi**ed off!

Anyone got any ideas what to check just incase its not bt's fault... tried disconnectin modem rebootin etc even reloaded software what next?

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Is the modem syncronised with the exchange? ie no flashing lights, just 2 constant ones (Power n sync lights) depending on what modem you have!.
Did they get you to use the test user account??
Have you paid this month
Let me know and ill see what i can do!

[lotusnobles]

[quote=^slider^]Is the modem syncronised with the exchange? ie no flashing lights, just 2 constant ones (Power n sync lights) depending on what modem you have!.
Did they get you to use the test user account??
Have you paid this month
Let me know and ill see what i can do![/quote]

Got Green USB light, red ADSL light next payment due in 10days. guy yesterday did some tests his end and reakon line was ok, but different guy less helpful tonight

[^slider^]

Red adsl light?????
Is it always red cos the ones i have seen are green??
That could mean that it aint synced to exchange.. Freeserve cant do a line test remotely, all they do is ping your modem. And thats usually full of bull as are the guys on helpdesk.
I assume that you checked the leads. and have no other equipment on your usb ports???
May be worth noting that BT have 48hrs to START to investigate the problem, dont mean it will be sorted in that time! and they never let you know whats goin on. so me tyhinks pestering will help and make sure you quote the same ref number each time you call.

[squirrelz]

Has anything changed on the BT account (phone number, name on bill etc).

I lost my ADSL when my fioncee moved in and brought her phone number with her. Basically any changes to the account whatsover, and BT cease the ADSL.

[lotusnobles]

Nothing has changed on my BT account all worfked fine on tues am before going to work by tues PM all knackered and still not working tried freeserve tonight who as you rightly say now tell me its 48hrs for BT not 24 as im sure was mentioned when i called yesterday

>> Edited by lotusnobles on Thursday 31st July 19:20

[lotusnobles]

[quote=^slider^]
Have you paid this month
Let me know and ill see what i can do![/quote]

Well its workin again, been off for 3 and half days what can i get out of them?

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lotusnobles said:

[quote=^slider^] Have you paid this month Let me know and ill see what i can do!

Well its workin again, been off for 3 and half days what can i get out of them?[/quote]

You may be able to get your dialup costs back but thats about it. ive lost mine for about 2 weeks and only got my dialup costs back. If you look in the contract it pretty much says if it broke then we dont have to pay for anything (i have business broadband too!) The dialup costs are pretty much a good will payment!
If you complain enough then you may get a months rental free, but thats if you make a total pain of yourself and threaten to take business elsewhere if you can say they breached contract by faliure of service.

Goodluck and let me know how you get on either here or email!
Gareth