Audi Gearbox issues
Discussion
In March 06, I had the gearbox replaced on my RS6 at only 15000 miles. This gearbox then failed in Feb 08, 23 months later, after only 12000 miles.
Although the car was just out of warranty Audi paid 90% of the parts but left me with a bill of £4300. Standard Audi warranty on a gearbox is 2 years however, they refused to pay for it in full as the 2nd gearbox had been replaced under warranty - which of course I had paid for built into the price of the car.
So where do I stand?
1. How come parts replaced under warranty dont themselves come with a guarantee outside that of the cars main cover?
2. Sale of goods act says parts must last a reasonable time. 12000 miles is not reasonable. Im going to small claims court.
Does anyone know how many miles gearboxes in general should last so I can tell this to the Judge?
Any further tips.
Although the car was just out of warranty Audi paid 90% of the parts but left me with a bill of £4300. Standard Audi warranty on a gearbox is 2 years however, they refused to pay for it in full as the 2nd gearbox had been replaced under warranty - which of course I had paid for built into the price of the car.
So where do I stand?
1. How come parts replaced under warranty dont themselves come with a guarantee outside that of the cars main cover?
2. Sale of goods act says parts must last a reasonable time. 12000 miles is not reasonable. Im going to small claims court.
Does anyone know how many miles gearboxes in general should last so I can tell this to the Judge?
Any further tips.
Edited by Ergie on Tuesday 1st April 12:02
A gearbox should last 150,000 miles on a road car.
But that assumes you are driving it at a reasonable pace from A to B, the car is well maintained, and that the shifts are made at a reasonable pace, and that you fully disengage the clutch to give the synchros a chance of living.
From my experience I would say your car is also suffering a clutch disengagement issue and that is causing the synchros to be over loaded.
This could also be a function of poor workmanship on the part of the repairing dealer - failure to correctly bleed would certainly cut down on clutch reserve and all the clutch & synchro parts would be very susceptible to early failure.
In your shoes I would go to the small claims court. The fact that a part has been replaced under warranty does not mean the new one will be any better and in your case the mileages show that.
BUT be prepared for the manufacturer to cast aspersions on your ability to drive well, or to cast aside the goodwill payment they made as the car was out of warranty.
I would find out the book time for the job and look to see if there is another angle you can attack this at - like overcharging or incompetence on the dealer's part.
Just know that once you embark on this you'll never get help in the future, so you might as well sell the car and buy something else.
But that assumes you are driving it at a reasonable pace from A to B, the car is well maintained, and that the shifts are made at a reasonable pace, and that you fully disengage the clutch to give the synchros a chance of living.
From my experience I would say your car is also suffering a clutch disengagement issue and that is causing the synchros to be over loaded.
This could also be a function of poor workmanship on the part of the repairing dealer - failure to correctly bleed would certainly cut down on clutch reserve and all the clutch & synchro parts would be very susceptible to early failure.
In your shoes I would go to the small claims court. The fact that a part has been replaced under warranty does not mean the new one will be any better and in your case the mileages show that.
BUT be prepared for the manufacturer to cast aspersions on your ability to drive well, or to cast aside the goodwill payment they made as the car was out of warranty.
I would find out the book time for the job and look to see if there is another angle you can attack this at - like overcharging or incompetence on the dealer's part.
Just know that once you embark on this you'll never get help in the future, so you might as well sell the car and buy something else.
GavinPearson said:
A gearbox should last 150,000 miles on a road car.
But that assumes you are driving it at a reasonable pace from A to B, the car is well maintained, and that the shifts are made at a reasonable pace, and that you fully disengage the clutch to give the synchros a chance of living.
From my experience I would say your car is also suffering a clutch disengagement issue and that is causing the synchros to be over loaded.
This could also be a function of poor workmanship on the part of the repairing dealer - failure to correctly bleed would certainly cut down on clutch reserve and all the clutch & synchro parts would be very susceptible to early failure.
In your shoes I would go to the small claims court. The fact that a part has been replaced under warranty does not mean the new one will be any better and in your case the mileages show that.
BUT be prepared for the manufacturer to cast aspersions on your ability to drive well, or to cast aside the goodwill payment they made as the car was out of warranty.
I would find out the book time for the job and look to see if there is another angle you can attack this at - like overcharging or incompetence on the dealer's part.
Just know that once you embark on this you'll never get help in the future, so you might as well sell the car and buy something else.
Quite right, I sold the car back to the dealer.But that assumes you are driving it at a reasonable pace from A to B, the car is well maintained, and that the shifts are made at a reasonable pace, and that you fully disengage the clutch to give the synchros a chance of living.
From my experience I would say your car is also suffering a clutch disengagement issue and that is causing the synchros to be over loaded.
This could also be a function of poor workmanship on the part of the repairing dealer - failure to correctly bleed would certainly cut down on clutch reserve and all the clutch & synchro parts would be very susceptible to early failure.
In your shoes I would go to the small claims court. The fact that a part has been replaced under warranty does not mean the new one will be any better and in your case the mileages show that.
BUT be prepared for the manufacturer to cast aspersions on your ability to drive well, or to cast aside the goodwill payment they made as the car was out of warranty.
I would find out the book time for the job and look to see if there is another angle you can attack this at - like overcharging or incompetence on the dealer's part.
Just know that once you embark on this you'll never get help in the future, so you might as well sell the car and buy something else.
By the way, all RS6 gearboxes are autos.
The issue is who to complain to Audi Uk, or the dealer, the 2nd gearbox was replaced by the dealer on behalf of Audi UK. Acting as agent means you can issue proceedings to the manufacturer.
An automatic should last at least 100K on fill for life oil.
Changing the oil every 30K will help extend life noticeably.
Failures 12K apart might be explained by a failure to clean out the transmission cooler lines and oil cooler. This would be a dealer fault.
Check what they actually did against what the workshop manual requires (which could mandate a new cooler), go to court if there is a case.
Changing the oil every 30K will help extend life noticeably.
Failures 12K apart might be explained by a failure to clean out the transmission cooler lines and oil cooler. This would be a dealer fault.
Check what they actually did against what the workshop manual requires (which could mandate a new cooler), go to court if there is a case.
GavinPearson said:
An automatic should last at least 100K on fill for life oil.
Changing the oil every 30K will help extend life noticeably.
Failures 12K apart might be explained by a failure to clean out the transmission cooler lines and oil cooler. This would be a dealer fault.
Check what they actually did against what the workshop manual requires (which could mandate a new cooler), go to court if there is a case.
Changing the oil every 30K will help extend life noticeably.
Failures 12K apart might be explained by a failure to clean out the transmission cooler lines and oil cooler. This would be a dealer fault.
Check what they actually did against what the workshop manual requires (which could mandate a new cooler), go to court if there is a case.
or used the old torque converter
it happens.There is a auto gearbox specialist three units up from mine,he`s done a couple of these for me(both under 70k miles,and one had already been replaced earlier at about 20k under warranty!!) and there are always other A6 auto`s in there,always.
According to the guy that does the vag`s they are the worst current auto box in relation to units supplied/failure rate,
the german autos seem to not be up to much as our auto 05 A3 diesel went tits up at about 30k, It ended up in colchester auction after Audi told me that they wouldn`t change it as it missed one service at 2 years old,nice.
my 99 bmw 735 auto also went wrong and cost nearly half the value of the car to repair.
Where as our Voyager did over 300k miles, never had the fluid changed and drove a smooth as silk till the day I sold it.
And my fishing pal`s sierra has done about 250k on the original 4ald auto box and they were considered crap!!
According to the guy that does the vag`s they are the worst current auto box in relation to units supplied/failure rate,
the german autos seem to not be up to much as our auto 05 A3 diesel went tits up at about 30k, It ended up in colchester auction after Audi told me that they wouldn`t change it as it missed one service at 2 years old,nice.
my 99 bmw 735 auto also went wrong and cost nearly half the value of the car to repair.
Where as our Voyager did over 300k miles, never had the fluid changed and drove a smooth as silk till the day I sold it.
And my fishing pal`s sierra has done about 250k on the original 4ald auto box and they were considered crap!!
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