Business Insurance
Discussion
I just renewd our insurance with Premier Line Direct and it was like 60% cheaper! best quote I could find after a mornings searching. There number is 0800 107 5854 but don't phone just yet. PM me and get my Customer Number and if you take out a policy you get £30 and I get £30!.
And no im not an agent and I don't work for these guys it was just a VERY good quote.
And no im not an agent and I don't work for these guys it was just a VERY good quote.
If this is in regards to business vehicle insurance I personally would'nt touch premierline direct with a bare pole!!!
I had a policy with them and business got tight so I sold my truck and they could'nt insure my new temporary vehicle. But to cancel the policy they would take I think it was £25 plus 35% of the premium!!!
Anyway I had no choice about this so I had to cancel, the total amount to be refunded was about £425 before they took the 35% and £25 off me. They said they could only refund by cheque as paying straight into bank would take longer, strange I thought but whatever.
But to my disgust they actually took £425 OUT of my account rather than paying it back with no apology. Anyway to cut a long story short I rang to complain and it took 2 weeks to get the wrongfully took money back by cheque, then I still had not received the actual refund. Again I rang to complain and after a long conversation asked to speak to a manager, only to be told that no managers where in, well I have never heard that before I said there is always a manager somewhere get me one, so eventually I got talking to this manager and she tells me that because they could not insure my temporary vehicle that I should not be charged the 35% and £25 and she agreed to pay the full £425 back, so if I had not complained they would of robbed me of a hefty chunk of my premium, all in all it took about 6 weeks to sort and that was 4 months ago and I still have not received my proof of no claims despite numerous calls.
So in short be very aware, customer service is terrible, they do everything at a snails pace apart from take your money and basically seem a very poorly run company!! Just thought you should know you sometimes get what you paid for!!
I had a policy with them and business got tight so I sold my truck and they could'nt insure my new temporary vehicle. But to cancel the policy they would take I think it was £25 plus 35% of the premium!!!
Anyway I had no choice about this so I had to cancel, the total amount to be refunded was about £425 before they took the 35% and £25 off me. They said they could only refund by cheque as paying straight into bank would take longer, strange I thought but whatever.
But to my disgust they actually took £425 OUT of my account rather than paying it back with no apology. Anyway to cut a long story short I rang to complain and it took 2 weeks to get the wrongfully took money back by cheque, then I still had not received the actual refund. Again I rang to complain and after a long conversation asked to speak to a manager, only to be told that no managers where in, well I have never heard that before I said there is always a manager somewhere get me one, so eventually I got talking to this manager and she tells me that because they could not insure my temporary vehicle that I should not be charged the 35% and £25 and she agreed to pay the full £425 back, so if I had not complained they would of robbed me of a hefty chunk of my premium, all in all it took about 6 weeks to sort and that was 4 months ago and I still have not received my proof of no claims despite numerous calls.
So in short be very aware, customer service is terrible, they do everything at a snails pace apart from take your money and basically seem a very poorly run company!! Just thought you should know you sometimes get what you paid for!!
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