Customer Service Ticketing Software

[pioneer]

The initial message was deleted from this topic on 01 June 2013 at 21:40

[jamesuk28]

We supply Trouble ticket express and OS ticket: free with our hosting, does your provider provide these? have a look in their cgi script libary.

[Kinky]

Could you install PHP Support Tickets?

JamieB offers it as part of the register1 package, as I guess a lot do ... or similiar, as per J's post above.

K

[JamieBeeston]

Kinky said:

Could you install PHP Support Tickets?

JamieB offers it as part of the register1 package, as I guess a lot do ... or similiar, as per J's post above.

K

Thanks K..

As mentioned, PHP Tickets comes with the VDS Pro, check with your current host to see what they offer in terms of script pre-installs..

You might find they already have something..

If not, you can just download something you like and try it, or, if you dont have the time or inclination, just change to a host who offers it by default.

J

[Taita]

Trellis Desk?

[jamesuk28]

In that case you may find PHPCoin or even craft syntax live help may be of interest. Again we provide these free of charge so check with your current provider, if they dont, then as Jamie says, look to change your hosting provider.

[LivinLaVidaLotus]

SaevenCRM - Great little product, staff get a Java Desktop app, there is a customer web front end - but you don't have to use it. Staff can easily create accounts for customers and open tickets for them based on phone calls.

[10 Pence Short]

You could create a very simple Access DB to do this in no time at all for very little cost. It doesn't sound like it requires anything particularly specialist.

[SLacKer]

This is a great product and is free for small numbers of users.

http://www.basecamphq.com/

They take care of all the software for you as they host it.