Discussion
Has anyone had any dealings with Mallory Park in the past regarding ticket sales.
I attended a meeting on monday and didnt get the complimentary tickets that a freind had to let me in, he was practising and therefore unable to meet myself.I asked if i could go and get the tickets and return with them happily to leave the £24.00, the person at the gate said they only let people in who pay regardless if they have a ticket i the Paddock. I said could i get a refund from the office when i had the comp tickets the person said yes i handed over £24.00 and they told me the office was shut.
I phoned them today they said they dont give refunds, but do tell people they can appy to the office for refunds??!! dont know how that works? The person kept on saying that although i did have tickets in the paddock so to speak they were of no use, basicaly splitting hairs.
The person i spoke to didnt seem to have any customer relation clues even though i put my point across reasonably. I have never met anyone in charge at a circuit that was so unhelpfull and unwilling to come to a decent conculsion other than thats the circuits rules.
How can they expect people to support motorsport at club level with this sport of attitude, i made a 800 mile round trip stayed in the local hotel ate at a local resturaunt filled the car up at the local petrol statoin bought a load goods from the small shop in Kirky Mallory, this is all support and business for the local community and to be met with such negative, uncooperative, unreasonable people really gets on my wick.
Its not the £24.00 im worried about its the principle of it all not to mention questionable business sense.
Why is the customer always wrong these days! I can safely say that due to this experience i will no longer be racing at Mallory Park or even supporting freinds who do at this particular track, all for £24.00.
I attended a meeting on monday and didnt get the complimentary tickets that a freind had to let me in, he was practising and therefore unable to meet myself.I asked if i could go and get the tickets and return with them happily to leave the £24.00, the person at the gate said they only let people in who pay regardless if they have a ticket i the Paddock. I said could i get a refund from the office when i had the comp tickets the person said yes i handed over £24.00 and they told me the office was shut.
I phoned them today they said they dont give refunds, but do tell people they can appy to the office for refunds??!! dont know how that works? The person kept on saying that although i did have tickets in the paddock so to speak they were of no use, basicaly splitting hairs.
The person i spoke to didnt seem to have any customer relation clues even though i put my point across reasonably. I have never met anyone in charge at a circuit that was so unhelpfull and unwilling to come to a decent conculsion other than thats the circuits rules.
How can they expect people to support motorsport at club level with this sport of attitude, i made a 800 mile round trip stayed in the local hotel ate at a local resturaunt filled the car up at the local petrol statoin bought a load goods from the small shop in Kirky Mallory, this is all support and business for the local community and to be met with such negative, uncooperative, unreasonable people really gets on my wick.
Its not the £24.00 im worried about its the principle of it all not to mention questionable business sense.
Why is the customer always wrong these days! I can safely say that due to this experience i will no longer be racing at Mallory Park or even supporting freinds who do at this particular track, all for £24.00.
I have always had good dealings with Mallory when going there, no problems with tickets left on the gate. Though they had always had a strict 11am curfew on competitor tickets which meant I had to get people early enough.
They do advertise themselves as the friendly circuit, so worth mentioning when applying for a refund.
They do advertise themselves as the friendly circuit, so worth mentioning when applying for a refund.
Gassing Station | General Motorsport | Top of Page | What's New | My Stuff