Using Premium rate number for out of hours customers....
Discussion
Hi there,
Your options are as follows:
09XXX (Premium Rate) - Huge Amounts of legislation with regard to due dilligence, and printing the cost of the call where advertised.Can generate a good revenue from cicra £1 per min to the caller.
0871 XXXX - Legislation is a grey area, within 12 months this will be clearer - expect to have to print the cost of the call wherever printed. Typical charge to caller would be around 9p per min with a rebate to yourselves of anything around the 5p mark back.
0844 XXXX - NO legislation, call charged at anything up to 5p per min to the cust and you would see around 2.5p back on a pence per min basis.
I would go for an 0844, 09's are looked at pretty badly with regard to the recent publicity around premium calls. 0844 looks similar to an 0845 and kindly looked at whilst still bringing a revenue stream in.
p.m me if you need any more info,
Cheers
Chris
Your options are as follows:
09XXX (Premium Rate) - Huge Amounts of legislation with regard to due dilligence, and printing the cost of the call where advertised.Can generate a good revenue from cicra £1 per min to the caller.
0871 XXXX - Legislation is a grey area, within 12 months this will be clearer - expect to have to print the cost of the call wherever printed. Typical charge to caller would be around 9p per min with a rebate to yourselves of anything around the 5p mark back.
0844 XXXX - NO legislation, call charged at anything up to 5p per min to the cust and you would see around 2.5p back on a pence per min basis.
I would go for an 0844, 09's are looked at pretty badly with regard to the recent publicity around premium calls. 0844 looks similar to an 0845 and kindly looked at whilst still bringing a revenue stream in.
p.m me if you need any more info,
Cheers
Chris
Have you thought about charging an annual support fee instead?
I hate premium rate numbers with a vengance and go out of my way to find a geographic alternative. (However, I can see that in your case the premium rate number does make sense...unlike Sky, A&L, etc).
www.saynoto0870.com
I hate premium rate numbers with a vengance and go out of my way to find a geographic alternative. (However, I can see that in your case the premium rate number does make sense...unlike Sky, A&L, etc).
www.saynoto0870.com
VX Foxy said:
Have you thought about charging an annual support fee instead?
I hate premium rate numbers with a vengance and go out of my way to find a geographic alternative. (However, I can see that in your case the premium rate number does make sense...unlike Sky, A&L, etc).
www.saynoto0870.com
Ditto - I have to pay to use an 084*/087* number, geographic numbers are free, so won't call one unless I have no choice...I hate premium rate numbers with a vengance and go out of my way to find a geographic alternative. (However, I can see that in your case the premium rate number does make sense...unlike Sky, A&L, etc).
www.saynoto0870.com
anonymous said:
[redacted]
It would depend on your call plan and phone system. You can have a sim card 'plugged in' to your pbx that would mean calls to mobiles (from your landline) are routed through the sim which would be on the same network as your mobile and on a tarrif that allowed free calls to the same network...So, client calls 0898 to your switch board which diverts the call through the sim to your mobile.
Does that make sense?
I feel dirty.
judging by the sounds of it you already have a business yeah? and i guess it will only be customers who already are with you calling you after hours nah?
you can re-route the call so it ends up at your mobile rather than a fixed phone line
http://www.alphatalk.com/uk_premium_number.asp
my brother has something similar for his business where it routes the premium call to his mobile as he's on the road alot.
you can re-route the call so it ends up at your mobile rather than a fixed phone line
http://www.alphatalk.com/uk_premium_number.asp
my brother has something similar for his business where it routes the premium call to his mobile as he's on the road alot.
Typically it all comes down to the cost determined by the mobile operator, as above you can use a gsm gateway but its a bit of a grey area.
I would set up an 0844 with an out of hours setup that say after 6pm points this number to the device of choice. If there is a possibilty of said device always being in the same place then point it to a landline phone!
I would set up an 0844 with an out of hours setup that say after 6pm points this number to the device of choice. If there is a possibilty of said device always being in the same place then point it to a landline phone!
I am not going to try and sell services over a forum as i think it is rather inappropriate but if you do genuinely want to look in to the route of say an 0844 number give me a quick email if you like - personal email is chrischesterman@hotmail.co.uk, i'll pass on my work address after that :-) - i am more than happy to talk you through the options/back ground etc.
FYI - 08 numbers are free to setup and there are no monthly charges........
FYI - 08 numbers are free to setup and there are no monthly charges........
I'm sick of companies only having 0870 and 0845 numbers, and worse, pretending they're 'cheap', 'local' or 'national rate'.
www.saynoto0870.com is my friend and if they don't list your real number, I'm very unlikely to call you, because I can call proper numbers (01, 02) for nothing.
www.saynoto0870.com is my friend and if they don't list your real number, I'm very unlikely to call you, because I can call proper numbers (01, 02) for nothing.
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