Audi Customer Service?????

[Fort Jefferson]

Do you know them? have you delt with them? or have they picked your name out of a hat?

[fatboy b]

[Dr G]

Original post deleted.

[Yertis]

Audi customer service is only a theoretical concept anyway. I've phoned two Audi Concessions now to book a test drive in an A5. Two weeks on and neither has phoned back. Useless. Might try South Hereford next, they're the only ones I've found to be any good.

[Dr G]

Tis the same with a lot of dealers unfortunately - the good ones are busy and the odd phone call will get missed as a result.

If it was me, I wouldn't take a failure to return a phone call as the be all and end all in deciding a dealer isn't much cop. Annoying? Yes, end of the world? No.

[audidoody]

I've been driving Audis for 10 years now. Main conclusion is to avoid main dealers and use a good independent specialist (there are any number of ex Audi techs who have set up their own businesses). I would summarise main Audi Centres as marketing organisations. Why pay twice the rate just for the fancy showroom and 'free' coffee (and impersonal 'couldn't-give-a-sh*t atttitude? The warranty remains valid if serviced in accordance with manufacturer's recommendations.

[LivvaPewleffsee]

FWIW, I've just swapped my A4 3.0 cab after 4 years,but always had really good service from the dealer in Stockport (car picked up for services and MOTs, came back cleaned, always offered courtesy cars etc). Guess it depends on the individual dealer.

[OwenW4]

I've had good service from West London Audi