Is it dealers standard practice
Discussion
Just trying to find out if i'm getting the run around here!!!
Ordered my first (of hopefully many BM's) nearly 2 months ago, it arrived in the dealership 3 weeks ago now...as you would expect I'm eager to pick it up!
First of all they forgot about the plate transfer, took all the paper work in a couple of days after it arrived in the dealership then the sales man I was dealing with went of a 2 week holiday (due back tomorrow).
I've been chasing them for a week trying to find out when I can finally pick the car up but with no answers given.
Is it that you can only deal with one man or am I being unlucky in that they know they have a deal and aren't bothered how long I have to wait??
Rich
Ordered my first (of hopefully many BM's) nearly 2 months ago, it arrived in the dealership 3 weeks ago now...as you would expect I'm eager to pick it up!
First of all they forgot about the plate transfer, took all the paper work in a couple of days after it arrived in the dealership then the sales man I was dealing with went of a 2 week holiday (due back tomorrow).
I've been chasing them for a week trying to find out when I can finally pick the car up but with no answers given.
Is it that you can only deal with one man or am I being unlucky in that they know they have a deal and aren't bothered how long I have to wait??
Rich
rich_vw said:
Just trying to find out if i'm getting the run around here!!!
Ordered my first (of hopefully many BM's) nearly 2 months ago, it arrived in the dealership 3 weeks ago now...as you would expect I'm eager to pick it up!
First of all they forgot about the plate transfer, took all the paper work in a couple of days after it arrived in the dealership then the sales man I was dealing with went of a 2 week holiday (due back tomorrow).
I've been chasing them for a week trying to find out when I can finally pick the car up but with no answers given.
Is it that you can only deal with one man or am I being unlucky in that they know they have a deal and aren't bothered how long I have to wait??
Rich
Can take upto two weeks now for a cherish transfer due to the DVLA local offices being afraid of hard work!..........Ordered my first (of hopefully many BM's) nearly 2 months ago, it arrived in the dealership 3 weeks ago now...as you would expect I'm eager to pick it up!
First of all they forgot about the plate transfer, took all the paper work in a couple of days after it arrived in the dealership then the sales man I was dealing with went of a 2 week holiday (due back tomorrow).
I've been chasing them for a week trying to find out when I can finally pick the car up but with no answers given.
Is it that you can only deal with one man or am I being unlucky in that they know they have a deal and aren't bothered how long I have to wait??
Rich
You should however have another point of contact to speak to etc, put a call in to the New car salesmanager and ask him what is happening.....
Was just a little supprised more than anything! Kinda thought when buying a the next level up of car had hoped not to have little problems like this to get me disheartened before I even pick up the thing!
Never bought a new car befor but a few nearly new (vauxhall & toyota) and dealers couldn't do enough, week turn around of car etc. Mayb I was just setting my sights a little high, it wasn't certainly a different impression when deciding whether or not to purchase!
Rich
Never bought a new car befor but a few nearly new (vauxhall & toyota) and dealers couldn't do enough, week turn around of car etc. Mayb I was just setting my sights a little high, it wasn't certainly a different impression when deciding whether or not to purchase!
Rich
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
rich_vw said:
Was just a little supprised more than anything! Kinda thought when buying a the next level up of car had hoped not to have little problems like this to get me disheartened before I even pick up the thing!
Never bought a new car befor but a few nearly new (vauxhall & toyota) and dealers couldn't do enough, week turn around of car etc. Mayb I was just setting my sights a little high, it wasn't certainly a different impression when deciding whether or not to purchase!
Rich
Vauxhall & Toyota have off the shelf type stock so it's different to BMW. As donut said speak to the sales manager he'll know what's going on.Never bought a new car befor but a few nearly new (vauxhall & toyota) and dealers couldn't do enough, week turn around of car etc. Mayb I was just setting my sights a little high, it wasn't certainly a different impression when deciding whether or not to purchase!
Rich
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
The service you get can vary from dealership to dealership and no brand is immune, you cant just say it's a BMW fault others are bad aswell.MrSnow said:
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
The service you get can vary from dealership to dealership and no brand is immune, you cant just say it's a BMW fault others are bad aswell.MK4 Slowride said:
MrSnow said:
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
The service you get can vary from dealership to dealership and no brand is immune, you cant just say it's a BMW fault others are bad aswell.My BMW dealer is very good.
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
4 posts in and talking complete rollox already..........Well done Mr blinkered!
MrSnow said:
MK4 Slowride said:
MrSnow said:
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
The service you get can vary from dealership to dealership and no brand is immune, you cant just say it's a BMW fault others are bad aswell.My BMW dealer is very good.
MK4 Slowride said:
MrSnow said:
MK4 Slowride said:
MrSnow said:
MrADC said:
Its a sad fact that the higher up the dealer food chain you go the worse service you seem to get! I have always got wonderful service from Toyota when dealing with them on my other halfs car...BMW dealers are always a disgrace - in fact i had to threaten to call the police once when a BMW main dealer tried to charge my insurance company over a grand for work i proved they didn't do! Land Rover dealers are also utterly shocking and don't even get me started on Porsche!
The service you get can vary from dealership to dealership and no brand is immune, you cant just say it's a BMW fault others are bad aswell.My BMW dealer is very good.
MK4 Slowride said:
MrSnow said:
So is donut the best salesman to buy off... 
Yeah, he is up near the top.- blushes* - the majority of sales people within the network are nice genuine folk, met many over the last 8 years and there are very few that I wouldn't deal with if I where a customer.
Edited by Donut on Wednesday 16th July 11:10
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