www.ebikeinsurance.co.uk

[Gilesie Boy]

Hi Guy,

Has anyone had any dealings with this company www.ebikeinsurance.co.uk they are quoting half the price of other companies, just want to find out if they are any good?

Regards

Giles

[SplatSpeed]

i have used them

when i got the insurance it was more

[Glade]

I am with ebike and have recently made a claim.

They wanted to go 50:50, even though the other person admitted liability, and i had a police witness to the accident. "Standard practice" apparently. (I thought the insurance company would fight for their clients!!)

Then the other person's insurance (Directline) told me they would take my bike and repair it. So I told ebike, who agreed to this and I thought that was that was the end of the matter.

However ebike use a 3rd party company to deal with claims/repairs. No-one told them that they were no longer responsible and that Directline would deal with the bike. So they continued to get my bike recovered to a garage.

I then had to mediate between ebike, directline, 3rd party company, and the garage that now had my bike. Quite stressful really, after the shock of the accident!

It got sorted in the end but at some point i will probably switch providers, because when it came to the crunch I don't think I got a good service. All the phone operators were very pleasant, but due to a failure in their system, it was a lot more stressful than it needed to be!

On the plus side the cover is cheap, and they have insured my modifications (slip on can, undertray, R&G's, Alarm) at no extra charge. You can ammend your policy online very easily.

[AlexHancock]

I've got three bikes insured through them. I haven't had to claim so I can't comment on how good or bad they are - I suspect all insurance companies try to reduce any payouts. I like the fact that it's easy to modify the policy and the European cover.

[Gilesie Boy]

thanks for the info guys.

[Chilli]

I've used them. Found them excellent. Made a big claim and they sorted straight away. However, the repair guys pulled their pants down over the costs...A few bits here and there never amounted to £3.5k.
Cheers.

[mitzy]

Chilli said:

I've used them. Found them excellent. Made a big claim and they sorted straight away. However, the repair guys pulled their pants down over the costs...A few bits here and there never amounted to £3.5k.
Cheers.

Reason for claim :

Found a hedge

[Rach81]

I'm with ebike, I like it being so easy to change stuff online. Not had to claim - touch wood

[Chilli]

mitzy said:

Chilli said:

I've used them. Found them excellent. Made a big claim and they sorted straight away. However, the repair guys pulled their pants down over the costs...A few bits here and there never amounted to £3.5k.
Cheers.

Reason for claim :

Found a hedge

Oi...I heard that!

Hows the revising going?

[Leadfoot]

I used them last year as they were one of the few companies that would cover my speed triple with a non-road legal exhaust declared (+ my tiger).

This year the SP3 has gone, so it's just the tiger to insure. ebike renewal £350, Carole Nash £220. No contest.

One thing to note is that ebike do not cover you to ride other bikes. I didn't think this would bother me but it turned into a real PITFA.

HTH