Out of hours telephone answering

[john_p]

I'd like to be able to offer out-of-hours support for my IT business. Basically I need a company which will answer the phone in my name, and be able to action simple web-based stuff to resolve the customer's problem (raise tickets, access requests etc).

It's only a small co so haven't got big budget for this, just wondering if anyone knew of companies that provided this service and how much it was likely to cost.

[Ash 996 GT2]

Why not divert the calls to your mobile, get a T Moble 3g, vpn into work if needed.

Sorted.

[PhilLL]

try http://www.alldaypa.com/

I've been looking into using them myself

[john_p]

Ash 996 GT2 said:

Why not divert the calls to your mobile, get a T Moble 3g, vpn into work if needed.

Sorted.

Because I like to sleep

[smack]

PhilLL said:

try http://www.alldaypa.com/

I've been looking into using them myself

One of the guys I do some consultancy to use Allday PA after hours - seem to be quite good, and the customers don't seem know any different, so they are quite happy with their services (ie. capture details as first line support, and email them through to them)

[AAT1981]

We have a customer who specialises in this, give me a call and I will pass you his details