Ebay/Paypal Dispute
Discussion
I would like a second opinion on this please.
I bought an iPod on ebay about a month ago, it was a 160gb classic, got it for a decent price of £100. When i say decent price, it would have been had i received it.
It didnt arrive a week after she said she had posted it so i opened a dispute on paypal, telling her its not good enough, send the tracking number of proof of postage and that if its not here tomorrow please contact post office and sort it out.
Sure enough, it didnt arrive.
I asked her to approach the post office and sort it out, and to let me know. Weeks went by, i escalapted the dispute to a claim and contacted her again. She replied...
"Hi Alex,
Unfortunately, I have seeked advice from Ebay on this matter, and they have told me to sort this out with yourself as they are unable to get involved.
I clearly stated that the Ipod would be sold 2nd class, which you agreed to and did not ask me to send this recorded/special delivery. Therefore, as far as I am concerned, this sale is closed.
I am sorry that you have not received this item, but I posted on Tuesday 22nd July 2008 1st class, and there is no way we will be able to track this with Royal Mail, as it was not recorded.
Regards,
Lucy Blackstone"
She hasnt even got proof that she posted it, not even a receipt. Surely this is not right - if it was then i could list all sorts for sale, quoting second class post and just not post them.
I am confident paypal will decide the claim in my favour, if not then i will be doing a credit card chargeback.
Anyone have any experience?
I bought an iPod on ebay about a month ago, it was a 160gb classic, got it for a decent price of £100. When i say decent price, it would have been had i received it.
It didnt arrive a week after she said she had posted it so i opened a dispute on paypal, telling her its not good enough, send the tracking number of proof of postage and that if its not here tomorrow please contact post office and sort it out.
Sure enough, it didnt arrive.
I asked her to approach the post office and sort it out, and to let me know. Weeks went by, i escalapted the dispute to a claim and contacted her again. She replied...
"Hi Alex,
Unfortunately, I have seeked advice from Ebay on this matter, and they have told me to sort this out with yourself as they are unable to get involved.
I clearly stated that the Ipod would be sold 2nd class, which you agreed to and did not ask me to send this recorded/special delivery. Therefore, as far as I am concerned, this sale is closed.
I am sorry that you have not received this item, but I posted on Tuesday 22nd July 2008 1st class, and there is no way we will be able to track this with Royal Mail, as it was not recorded.
Regards,
Lucy Blackstone"
She hasnt even got proof that she posted it, not even a receipt. Surely this is not right - if it was then i could list all sorts for sale, quoting second class post and just not post them.
I am confident paypal will decide the claim in my favour, if not then i will be doing a credit card chargeback.
Anyone have any experience?
tting as everyone knows ebay would never reply to any email she sent them! its all faceless, pro forma guff. Paypal may help you but if no money in her account they'll probably say tough luck as has happened to me before. However, in my case they were more than happy to let someone steal over £2K from my bank account (via Paypal) without even telling me about it........Paypal account closed that day and money refunded through my bank who in turn charged Paypal for being useless........
File a dispute - if it's not closed by the 2 parties, PayPal rules in your favour.
However, do NOT close the dispute until the money's been paid into your PayPal account as you CANNOT reopen a dispute.
In my opinion, the seller probably didn't post it out as whenever I post something out the post office hand you a proof of postage slip (and I've posted a lot recently) - which at least you'd be able to point the finger of blame at the post office. If the seller doesn't have this, then they don't have proof of postage and in most circles, that all but says that it was never posted.
However, do NOT close the dispute until the money's been paid into your PayPal account as you CANNOT reopen a dispute.
In my opinion, the seller probably didn't post it out as whenever I post something out the post office hand you a proof of postage slip (and I've posted a lot recently) - which at least you'd be able to point the finger of blame at the post office. If the seller doesn't have this, then they don't have proof of postage and in most circles, that all but says that it was never posted.
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