Vehicle hire company - alleged damage woes
Discussion
My brother rented a Luton-type van from a big local rental company to do a house move the week before last. He had the van 2.5 days and upon leaving it back the van was given an inspection.
No was damage evident so everything seemed fine and he paid the rental fee and went home.
9 days later he gets a call from the hire company saying that when they washed the van after the inspection they discovered that it had a cracked rear tail light. They hadn't been able to inform him sooner because they had the wrong number apparently. Anyway, he denied liability stating that it was inspected in his presence and all was fine then. As a precaution he cancelled his credit card so they can't take any charges from him.
So, what to expect next? Are they trying one on but don't have a leg to stand on or is he in for trouble?
Any thoughts or advice appreciated.
No was damage evident so everything seemed fine and he paid the rental fee and went home.
9 days later he gets a call from the hire company saying that when they washed the van after the inspection they discovered that it had a cracked rear tail light. They hadn't been able to inform him sooner because they had the wrong number apparently. Anyway, he denied liability stating that it was inspected in his presence and all was fine then. As a precaution he cancelled his credit card so they can't take any charges from him.
So, what to expect next? Are they trying one on but don't have a leg to stand on or is he in for trouble?
Any thoughts or advice appreciated.
Edited by JuniorD on Monday 11th August 16:57
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