Reclaming a credit card charge

[mouk786]

Here is the deal

I went to Sydney earlier this year and signed up for some Skydiving.

They took roughly £50 depisot.

The agreed pick up time was 9am. They then emailed me and said they only had a 7am pick up which was unreasonable for me.

We agreed to cancel but the feckers said they would keep $20 of my deposit. I said they should pay it all back.

Anyway, as I was on holdiay I didn;t call my holdiay company etc and wasn;t hassled over the $20.

I then went to Cairns and used the Cairns branch of the same company to Skydive.

Now I have just come back home and realised that the company has not refunded ANY of my £50.

I had fotgotten all about it as it was doen at the start of my holidays and a lot had happened since I got back.

Anyone know how hard it will be to reclaim this money back? I have copies of the email asking for refunds.

The CC company was Morgan Stanley but they have ben taken over my Barclaycard now.

Thanks

[mouk786]

To add, I meant call my CC company not the holiday company

The original charge was about 100 dollars which was 50 quid, and they wanted to keep 20 dollars (about 10 quid) - but haven't refunded the 80 dolalrs they said they would

[rich1231]

WTF are you asking us we dont operate your credit card.

CallMS and ask for the transaction to be suspended or charged back. We are not doing i for you.

[TheCarpetCleaner]

I think that you can just call the CC company and put it in dispute.

[mouk786]

I'm asking for experiences of similar situatons..

[rich1231]

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

[mouk786]

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

[rich1231]

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

[mouk786]

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

You are missing the point of my post child.

[rich1231]

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

You are missing the point of my post child.

No I'm not.
It quickly managed to convince me you are a lowish IQ. And have little ability to cope in a modern world.

[mouk786]

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

You are missing the point of my post child.

No I'm not.
It quickly managed to convince me you are a lowish IQ. And have little ability to cope in a modern world.

The department that deals with such issues is closed on a weekend, fool.

All I wnated to know what what kind of procedure you might have to go through/how much evidence is required.

But we know who the dick is here at least.

[rich1231]

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

You are missing the point of my post child.

yes,

the person expecting PH to be in direct commune with your credit card company.

No I'm not.
It quickly managed to convince me you are a lowish IQ. And have little ability to cope in a modern world.

The department that deals with such issues is closed on a weekend, fool.

All I wnated to know what what kind of procedure you might have to go through/how much evidence is required.

But we know who the dick is here at least.

Yes,

the person expecting members of PH to be in direct commune with your CC company.

Edited by rich1231 on Sunday 31st August 15:42

[TheCarpetCleaner]

Ah classic Rich...

Havent seen any of your normal scathing posts recently, you been busy?

[rich1231]

TheCarpetCleaner said:

Ah classic Rich...

Havent seen any of your normal scathing posts recently, you been busy?

Sure have

[TheCarpetCleaner]

rich1231 said:

TheCarpetCleaner said:

Ah classic Rich...

Havent seen any of your normal scathing posts recently, you been busy?

Sure have

Welcome back

[mouk786]

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

rich1231 said:

mouk786 said:

I'm asking for experiences of similar situatons..

I would say most started with.

"I called my credit card company"

And what would they follow up with?

Why dont you call them and find out, they won't bite.

Does your mum still wipe your arse?

You are missing the point of my post child.

yes,

the person expecting PH to be in direct commune with your credit card company.

No I'm not.
It quickly managed to convince me you are a lowish IQ. And have little ability to cope in a modern world.

The department that deals with such issues is closed on a weekend, fool.

All I wnated to know what what kind of procedure you might have to go through/how much evidence is required.

But we know who the dick is here at least.

Yes,

the person expecting members of PH to be in direct commune with your CC company.

Edited by rich1231 on Sunday 31st August 15:42

They wouldnt need to be in direct communication because I am asking for similar experiences, not exact answers.

[Cpn Jack Spanner]

1) Call the credit company.
2) Explain the situation - non reciept of goods, goods ordered but not supplied etc.
3) They will put a hold on the charge, and ask you to send in written details, or they will send you a form to complete.
4) They will contact the company who charged you.
5) When they have the facts, they will decide who is right - as the buyer it is almost certainly going to be you.


(This is from similar experience when.)

Edited by Cpn Jack Spanner on Sunday 31st August 15:47

[Chim Girl]

Cpn Jack Spanner said:

1) Call the credit company.
2) Explain the situation - non reciept of goods, goods ordered but not supplied etc.
3) They will put a hold on the charge, and ask you to send in written details, or they will send you a form to complete.
4) They will contact the company who charged you.
5) When they have the facts, they will decide who is right - as the buyer it is almost certainly going to be you.

I thought that only applied to transactions with UK based companies, i.e ones that had agreed to the Banking Code? If it was a legitimate transaction (from a credit card point of view), but the supply or quality of goods from a non-uk supplier is in question, I don't think they'll refund.

[SJobson]

Same thing happened to me - I posted about it on an internet forum, got all uppity and nothing happened.

[mouk786]

SJobson said:

Same thing happened to me - I posted about it on an internet forum, got all uppity and nothing happened.

Should have taken Rich's advice and actually called the company, as he said, they don't do it for you on here.