Discussion
Seriously - what the f*ck is up with ParcelForce?
Right. We ordered something over the 'net, and paid a couple of quid (more's the pity) for next-day delivery, which happened to be via ParcelForce. Unsurprisingly, given that lots of people work during... er... working hours, we were out when they tried to deliver it. The box on the little form that landed on the mat had 'redeliver' ticked. Years of education kicked in: "Oh dear", thinks I, "that wouldn't be useful - as we'll be working again".
So we try to phone the depot, and are defeated, surprisingly not by incompetent phone operators, but by a barrage of static.
So we try their website.
Track the parcel (having had to dig out the tracking number from an old email, as the highly efficient post operative couldn't be arsed to write it on the form) - yup, it's at a depot near where I work. Great - convenient to pick up tomorrow evening!
So... select the 'collect from depot' option... fill in the details, and am then asked when I want to pick it up. The soonest option? F*cking Thursday! It's already at their f*cking depot, but it will take them 36 hours to arrange for me pick it up from there?
Fine, whatever, I want my new gadget... so I decide to have it delivered to the local Post Office, for the princely sum of £1. Fill in the same details, and am again asked when I want to pick it up. The soonest option this time? F*cking Friday! The Post Office in question is only 400 yards from my bloody house!
So, very simply, how the f*ck is anyone who works during the f*cking working week meant to get a f*cking parcel from Parcel-f*cking-Force? What a load of useless, pointless, ill-thought-out f*ck-scapage. What the f*ck do you have to do in this f*cking country to find someone, somewhere, who will do what's f*cking sensible and give some good customer service? They make CityLink look good, the useless f*cking w*nkers.
And breathe...
Right. We ordered something over the 'net, and paid a couple of quid (more's the pity) for next-day delivery, which happened to be via ParcelForce. Unsurprisingly, given that lots of people work during... er... working hours, we were out when they tried to deliver it. The box on the little form that landed on the mat had 'redeliver' ticked. Years of education kicked in: "Oh dear", thinks I, "that wouldn't be useful - as we'll be working again".
So we try to phone the depot, and are defeated, surprisingly not by incompetent phone operators, but by a barrage of static.
So we try their website.
Track the parcel (having had to dig out the tracking number from an old email, as the highly efficient post operative couldn't be arsed to write it on the form) - yup, it's at a depot near where I work. Great - convenient to pick up tomorrow evening!
So... select the 'collect from depot' option... fill in the details, and am then asked when I want to pick it up. The soonest option? F*cking Thursday! It's already at their f*cking depot, but it will take them 36 hours to arrange for me pick it up from there?
Fine, whatever, I want my new gadget... so I decide to have it delivered to the local Post Office, for the princely sum of £1. Fill in the same details, and am again asked when I want to pick it up. The soonest option this time? F*cking Friday! The Post Office in question is only 400 yards from my bloody house!
So, very simply, how the f*ck is anyone who works during the f*cking working week meant to get a f*cking parcel from Parcel-f*cking-Force? What a load of useless, pointless, ill-thought-out f*ck-scapage. What the f*ck do you have to do in this f*cking country to find someone, somewhere, who will do what's f*cking sensible and give some good customer service? They make CityLink look good, the useless f*cking w*nkers.
And breathe...
Altrezia said:
Have it delivered to work, perhaps?
That's my usual trick, but I started a new job yesterday, and haven't had a chance to ingratiate myself with the post-room yet! ironictwist said:
Hmmm I'd rate that a 7/10. Needed a good funny one liner to really up it a bit more.
Thankyou, and apologies - I was past humour when I was writing that...
mft said:
Right. We ordered something over the 'net, and paid a couple of quid (more's the pity) for next-day delivery, which happened to be via ParcelForce. Unsurprisingly, given that lots of people work during... er... working hours, we were out when they tried to deliver it.
errr..why did you pay for next day delivery to your home when you knew you'd be out at work?Having said that, I was expecting something to be delivered by DHL today. I work from home and have been in all day.
It didn't arrive and tracking says "THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE." which is a complete lie. I called UPS and they said the depot manager would call me within an hour. He/she didn't.
Deva Link said:
mft said:
Right. We ordered something over the 'net, and paid a couple of quid (more's the pity) for next-day delivery, which happened to be via ParcelForce. Unsurprisingly, given that lots of people work during... er... working hours, we were out when they tried to deliver it.
errr..why did you pay for next day delivery to your home when you knew you'd be out at work?Having said that, I was expecting something to be delivered by DHL today. I work from home and have been in all day.
It didn't arrive and tracking says "THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE." which is a complete lie. I called UPS and they said the depot manager would call me within an hour. He/she didn't.
ds.I know I've told this story/complaint a few times about Parcelforce on here a few times but it's the reason we stopped using them when we sold mail order.
They once delivered a package to a customer complete with a length of steel tubing imbedded in the side - stuck out about 2 feet. Looked to have come from a roll cage like they use in supermarkets, presumably at the Parcelforce warehouse. They then refused to accept that they had anything to do with it and blamed 'improper packaging'.
They once delivered a package to a customer complete with a length of steel tubing imbedded in the side - stuck out about 2 feet. Looked to have come from a roll cage like they use in supermarkets, presumably at the Parcelforce warehouse. They then refused to accept that they had anything to do with it and blamed 'improper packaging'.
DrTre said:
Deva Link said:
mft said:
Right. We ordered something over the 'net, and paid a couple of quid (more's the pity) for next-day delivery, which happened to be via ParcelForce. Unsurprisingly, given that lots of people work during... er... working hours, we were out when they tried to deliver it.
errr..why did you pay for next day delivery to your home when you knew you'd be out at work?Having said that, I was expecting something to be delivered by DHL today. I work from home and have been in all day.
It didn't arrive and tracking says "THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE." which is a complete lie. I called UPS and they said the depot manager would call me within an hour. He/she didn't.
ds.
Im still waiting for my G15 keyboard, for 2 weeks,
I WANT MY KEYBOARD. WHERES MY KEYBOARD YOU R Tards, you couldn't deliver a bloody letter you useless tw@ts
Track & Trace
Results
Your item is being processed but we have not received confirmation of delivery.
THEN PROCESS IT THEN BLOODY DELIVERY, which means put it in a van drive it to my address and give me it. I've take bloody 2 weeks of work because of you w@nkers
I WANT MY KEYBOARD. WHERES MY KEYBOARD YOU R Tards, you couldn't deliver a bloody letter you useless tw@ts
Track & Trace
Results
Your item is being processed but we have not received confirmation of delivery.
THEN PROCESS IT THEN BLOODY DELIVERY, which means put it in a van drive it to my address and give me it. I've take bloody 2 weeks of work because of you w@nkers
Edited by Muze ST on Tuesday 2nd September 22:36
Muze ST said:
Im still waiting for my G15 keyboard, for 2 weeks,
I WANT MY KEYBOARD. WHERES MY KEYBOARD YOU R Tards, you couldn't deliver a bloody letter you useless tw@ts
Track & Trace
Results
Your item is being processed but we have not received confirmation of delivery.
THEN PROCESS IT THEN BLOODY DELIVERY, which means put it in a van drive it to my address and give me it. I've take bloody 2 weeks of work because of you w@nkers
Better I WANT MY KEYBOARD. WHERES MY KEYBOARD YOU R Tards, you couldn't deliver a bloody letter you useless tw@ts
Track & Trace
Results
Your item is being processed but we have not received confirmation of delivery.
THEN PROCESS IT THEN BLOODY DELIVERY, which means put it in a van drive it to my address and give me it. I've take bloody 2 weeks of work because of you w@nkers
Edited by Muze ST on Tuesday 2nd September 22:36
The more incoherent, the better the rant...Bravo
We've had a card before with "parcel in outbuilding" in almost-joined-up-writing.
Ok... we don't have outbuildings... lateral thinking req'd...
Parcel finally found in kids playhouse ---> from front door, right 20 feet, left 30 feet down side of house, through bolted gate into back garden, down steps x 4, along path for 20 feet, access playhouse and deposit parcel inside.
Ok... we don't have outbuildings... lateral thinking req'd...
Parcel finally found in kids playhouse ---> from front door, right 20 feet, left 30 feet down side of house, through bolted gate into back garden, down steps x 4, along path for 20 feet, access playhouse and deposit parcel inside.
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