Big yay for Scott bikes!
Discussion
A few weeks back I broke a wheel spoke on my Scott road bike and took it into the lbs for repair. For some reason that I still don't understand, it proved impossible to find a replacement spoke for this wheel either through Shimano, Madison or any other supplier in this country. Not quite believing the lbs, I tried ringing round a few places and found the same thing. It was looking like a new set of wheels was going to be necessary which was money I didn't really want to spend.
I then went along to the Cycleshow at Earl's Court and had a harangue at one of the reps on the Scott stand. She introduced me to one of their warranty guys who happened to be there that day and I explained the problem. He asked me to email him with my details, which I thought was a polite way of getting me out of his way, but I did so anyway. A few days later, a brand new wheel from Scott turned up at my place foc.
So I'm a happy bunny and that's a very big
from me for Scott and their customer service division.
I then went along to the Cycleshow at Earl's Court and had a harangue at one of the reps on the Scott stand. She introduced me to one of their warranty guys who happened to be there that day and I explained the problem. He asked me to email him with my details, which I thought was a polite way of getting me out of his way, but I did so anyway. A few days later, a brand new wheel from Scott turned up at my place foc.
So I'm a happy bunny and that's a very big
from me for Scott and their customer service division.That's ace! Can I have his e-mail address, I need to let him know my Scott Genius Ltd is broken, and I can't find a replacement. This is it: http://www.tredz.co.uk/.Scott-Genius-Ltd-Mountain-...
littleandy0410 said:
That's ace! Can I have his e-mail address, I need to let him know my Scott Genius Ltd is broken, and I can't find a replacement. This is it: http://www.tredz.co.uk/.Scott-Genius-Ltd-Mountain-...
Leisure lakes had a Scott Spark Ltd at £5k (in the sale!) and I couldn't imagine many things being more but 7k!!!!!
vz-r_dave said:
A freind of mine had a scott ransom I think??
Anyway the rear swing arm cracked and the bike was well out of warranty.
He had a new one shipped over from the states for free no questions asked.
They are very good.
They also had a load of swing arm failures and did a quiet redesign!Anyway the rear swing arm cracked and the bike was well out of warranty.
He had a new one shipped over from the states for free no questions asked.
They are very good.
Ive had 2 problems with the frame on my ransom a couple of years ago and i never had a problem with there after sales and think they are A1+ to deal with. I recived a new frame each time without an issue. I cant fault them and wouldnt want to. They never asked what i had been doing or anything with the bike, They just appologised and a new frame was built up for me... I can only praise scott cycles for the service ive always had of them.
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