NOT passing on VAT letter
NOT passing on VAT letter
Author
Discussion

HRG

Original Poster:

72,863 posts

270 months

Tuesday 25th November 2008
quotequote all
We're not intending to pass on the VAT rate cut to customers and I intend to write to them to explain the reasons why.

What would be your reaction to this letter and do you have any constructive comments?


Dear x

As you are aware the chancellor announced a temporary VAT rate cut recently. Having considered the implications and the amounts involved we are not intending to pass this on. The primary reason is that we do business via Standing Order and do not wish to impose a burden on you with regard to altering payments through the bank.

When the rate returns to normal in 2010 we will intend to reduce our prices again which ensures that you continue to pay the same amount overall.

I hope you understand our reasons and this is not an attempt on our part to increase your pricing through the back door.

If you have any questions or comments please feel free to get in touch.

Hugs and kisses etc.

mcflurry

9,191 posts

284 months

Tuesday 25th November 2008
quotequote all
If I was a customer based on price, not service, and someone else was 2.12% cheaper I would be looking elsewhere...

HRG

Original Poster:

72,863 posts

270 months

Tuesday 25th November 2008
quotequote all
mcflurry said:
If I was a customer based on price, not service, and someone else was 2.12% cheaper I would be looking elsewhere...
We don't compete on price wink

cptsideways

13,894 posts

283 months

Tuesday 25th November 2008
quotequote all
I'd add in "were happy to do an extra bit of service for free" or "extend credit terms 15 days" that type of thing. Need to make it a bit more positive

Plotloss

67,280 posts

301 months

Tuesday 25th November 2008
quotequote all
I'd give 'em the option personally.

Say that you're not going to do it by default to save administrative burden but will if they wish you too.

HRG

Original Poster:

72,863 posts

270 months

Tuesday 25th November 2008
quotequote all
I was actually thinking of providing a one off payment at the end should they wish just to make life easier for all concerned.

My Standing orders are very precious to me and I don't want anything to risk messing them up.

Thanks Alistair banghead

sgrimshaw

7,587 posts

281 months

Tuesday 25th November 2008
quotequote all
If you do not pass on the VAT reduction then you will have essentially increased your price to the customer.

You will only be required to pay over the amount of VAT to HMRC as if you had charged 15%, essentially you will be trousering the difference no matter how you dress it up.

Any supplier that does that to me will most certainly be minus one customer.

Zen.

794 posts

226 months

Tuesday 25th November 2008
quotequote all
Calculate the difference for the 13 months and send them a payment at the end....or earlier if they terminate their contract.

HRG

Original Poster:

72,863 posts

270 months

Tuesday 25th November 2008
quotequote all
It's not trousering, I'm being very up front. That fking badger has managed to do far more harm than good with this dick brained solution IMO.


The difference is only £4.50 per month, I'm just looking at how best to word it to my customers. We are very fair with them, today for example I'm just going into one customers to fix the MD's daughters crashing laptop as Dell have been useless... It's not included in the contract, I'm doing it FOC!

I try to conduct business with my customers as I would want a company to deal with me...



Hobo

6,653 posts

277 months

Tuesday 25th November 2008
quotequote all
Rebate at end of term ?

Zen.

794 posts

226 months

Tuesday 25th November 2008
quotequote all
Can you visit/ring each client and speak with them? Offer them a £50 refund in January 2010.

Whilst it is a hassle, I can't help thinking that for those of us who provide a VAT invoice, the only way forward is to adjust things and keep an eye on it.

Many retailers won't need to worry as the way they price does not show the VAT separately.

sgrimshaw

7,587 posts

281 months

Tuesday 25th November 2008
quotequote all
If the rate had been increased by 2.5% instead of decreased, would be writing to your customers informing them that since the difference is small, just £4.50 per month, that you won't be requesting the extra?



In any case ....

Would I be right in assuming you supply some form of advance invoice / VAT schedule for your service (can't imagine you invoice monthly if standing orders are involved).

If so, I'm not sure you have a choice see paragraph 10.2 http://www.hmrc.gov.uk/pbr2008/vat-guide-det.pdf


richardxjr

7,561 posts

241 months

Tuesday 25th November 2008
quotequote all
Zen. said:
Calculate the difference for the 13 months and send them a payment at the end.
That is actually a good marketing idea there. Ties 'em in.


crossle

1,520 posts

282 months

Tuesday 25th November 2008
quotequote all
HRG said:
Oh, and every single thing I say or have ever said on here is a lie and most definitely can't be used against me in court because my online persona is a compulsive liar.
I'll remember that... I that your business "mission statement" too?

DonnyMac

3,634 posts

234 months

Tuesday 25th November 2008
quotequote all
HRG said:
an attempt on our part to increase your pricing through the back door.

Hugs and kisses etc.
I thought people usually paid through the nose? wink

groomi

9,331 posts

274 months

Tuesday 25th November 2008
quotequote all
Can you calculate the cost to your business to implement the price changes now and again in 13 months time? If these costs are similar to the amount of VAT 'saved' then that is the justification you should point out to your clients.

If I was your client I could understand you not passing on the VAT cut if it would cost you money to do so, but unless you can demonstrate that it will look like you're just pocketing the savings.

Deva Link

26,934 posts

276 months

Tuesday 25th November 2008
quotequote all
HRG said:
It's not trousering, I'm being very up front. That fking badger has managed to do far more harm than good with this dick brained solution IMO.


The difference is only £4.50 per month, I'm just looking at how best to word it to my customers. We are very fair with them, today for example I'm just going into one customers to fix the MD's daughters crashing laptop as Dell have been useless... It's not included in the contract, I'm doing it FOC!

I try to conduct business with my customers as I would want a company to deal with me...
..run your idea by that customer and see what he/she says. Customers are unfortunately often ungrateful.

If you raise monthly invoices to VAT registered companies then you have no choice but to raise your ex-vat prices to keep the total the same. So it's a price increase.

Don

28,378 posts

315 months

Tuesday 25th November 2008
quotequote all
Frankly you have no choice. Your customers will be expecting a letter requesting they change their standing order to the new amount.

Just get on and do it. I know it will cost a fortune and gain you nothing but unfortunately customer goodwill is more important now than ever and they WILL be expecting that letter.

Yes I agree - Darling is a twit. He's just cost small business an absolute fortune for no fecking benefit. Even the retail customers get such a small benefit it plain wasn't worth it.

And it's costing government £12bn. tts.

ginettag27

7,157 posts

300 months

Tuesday 25th November 2008
quotequote all
What will you do about Corporation Tax at year end?? You have to charge VAT at the appropriate rate..
You'll have effectively earnt more (exc. VAT which will be at 15%)..

It sounds like you need an overhaul of your billing system tbh. I know it's a pain, but surely
it's more of a pain not to.

dilbert

7,741 posts

262 months

Tuesday 25th November 2008
quotequote all
HRG said:
We're not intending to pass on the VAT rate cut to customers and I intend to write to them to explain the reasons why.

What would be your reaction to this letter and do you have any constructive comments?


Dear x

As you are aware the chancellor announced a temporary VAT rate cut recently. Having considered the implications and the amounts involved we are not intending to pass this on. The primary reason is that we do business via Standing Order and do not wish to impose a burden on you with regard to altering payments through the bank.

When the rate returns to normal in 2010 we will intend to reduce our prices again which ensures that you continue to pay the same amount overall.

I hope you understand our reasons and this is not an attempt on our part to increase your pricing through the back door.

If you have any questions or comments please feel free to get in touch.

Hugs and kisses etc.
Who knows? Can't you just give them the difference as a bit more product. (Whatever it is)