fraudulent card transactions popping up - with our details!

[Anatol]

After advice please:

I've had two calls from local residents in the last week querying an unrecognised transaction on their credit card. The statements are showing "Chipsaway Cambridge GB" as the payee details.

All our card payments are handled nationally, and the statements for money we take show just "ChipsAway". So someone appears to have set up a payment account showing our details. We've had no dealings with the defrauded individuals, the amounts taken are under £20, so far below our cost of sale, but they do live near Cambridge.

I'll be taking this up with our franchisor, and also querying with our card service provider - but does anyone have any more advice on how to proceed, and protect our reputation? Is there any way we can find out who is actually taking the funds using our name on the statement?

Thanks in advance,
Tol

[mas99]

If the victims contact their card company they ought to be able to tell them who the aquiring bank are - and from there onto the bank to play hell and talk to the police.