Amazon.co.uk
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ytrebil

Original Poster:

792 posts

215 months

Tuesday 9th December 2008
quotequote all
I’ve ordered some stuff through them for Xmas – first time I have. However, it looks like it’s going to be my last!!!

First off they have taken 1 amount, and then they have earmarked another payment for the exact same amount with my bank. So I’m being charged double. I have spoken to my bank who say they can’t do anything and I’ve spoken to Amazon who say that they’ve only put through 1 payment. So now I have to wait up to 4 days for the money to go back to my account – that’s assuming they don’t take it entirely!

Secondly, I ordered another item with them on Saturday and this morning I get an e-mail to say that the order is cancelled (no reason given) and says no charge has been made. However, according to my bank, this payment has also been earmarked and so is not in my available funds! It’s really bloody annoying coming up to Xmas because not only am I tight for cash buying people gifts anyway, there’s still things I need to get hold of and I don’t have the money available to get them at the moment.

fking tossers.

andy400

11,653 posts

260 months

Tuesday 9th December 2008
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I feel for you, but helpful as it isn't - I've always found them to be excellent, and have come through with very quick and efficient deliveries this Christmas so far.

LD1Racing

8,476 posts

247 months

Tuesday 9th December 2008
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I've spent many ££££'s with Amazon over the last few years and can honestly say I've never had a problem with them. Even found their returns policy excellent when I received a faulty DVD. The replacement arrived before I'd even sent back the damaged one.

RicksAlfas

14,520 posts

273 months

Tuesday 9th December 2008
quotequote all
Sounds weird. Are you sure you went on the real Amazon and not Anazom.ru or it's Nigerian equivalent?
biggrin
Use them a lot over the years and think they are excellent. They could do with wrapping up some of their books a bit better though. Not worried about a ding on a paperback but annoying when it's an expensive book!

Neil_H

15,418 posts

280 months

Tuesday 9th December 2008
quotequote all
One of the best, if not the best, online shops. That's never happened to me, so I'd say it could be your bank that's the problem.

Greenie

1,850 posts

270 months

Tuesday 9th December 2008
quotequote all
Neil_H said:
One of the best, if not the best, online shops. That's never happened to me, so I'd say it could be your bank that's the problem.
A Bank screwing something up. That can't be right.

Echo what others have said about Amazon. Never had any problems.

Podie

46,649 posts

304 months

Tuesday 9th December 2008
quotequote all
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...

carmonk

7,910 posts

216 months

Tuesday 9th December 2008
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Is it Amazon or one of their sellers, which have nothing to do with Amazon other than they're allowed to advertise on their site?

Gun

13,432 posts

247 months

Tuesday 9th December 2008
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Some strange problems you're having, I always though they didn't take any money until the items had been dispatched, perhaps thats what the "earmarking" was, just making sure there were enough funds in the account to pay for the delivery?? I never had a problem with them, items always being delivered quickly etc...

chris watton

22,547 posts

289 months

Tuesday 9th December 2008
quotequote all
Podie said:
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...
That Watchdog snippet was a complete non story, I was annoyed they'd even took the time to film it!

we use Amazon uk all the time for our books,PC/Wii/PS3 games, DVD's and CD's. (italy still doesn't have Mama Mia, Dark Knight, and Rec only had italian subtitles - and the less said about their mid 80's timewarp music, the better!) In fact, we ordered a load of presents for the kids (and me!) on Wednesday, using normal post, and they've just turned up.

Gun

13,432 posts

247 months

Tuesday 9th December 2008
quotequote all
Podie said:
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...
Yep, not much to do with them though, it was about private sellers in the Marketplace selling dodgy items, here's the thread from last night with miniman's thoughts on Nicky Campbell as well!

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

pies

13,116 posts

285 months

Tuesday 9th December 2008
quotequote all
Podie said:
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...
yep,but this time watchdog was wrong,there is a thread around somewhere smile

carmonk

7,910 posts

216 months

Tuesday 9th December 2008
quotequote all
pies said:
Podie said:
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...
yep,but this time watchdog was wrong,there is a thread around somewhere smile
They're weren't wrong, they were just saying that Amazon needed to take more responsibility for those 3rd parties that they allow to advertise on their site. Unless you read the small print it's easy to see why some people may think that the marketplace sellers are in some way affiliated with Amazon, or are their partners. In reality they are anyone at all.

Podie

46,649 posts

304 months

Tuesday 9th December 2008
quotequote all
Cool - thanks for the info re: Amazon / Watchdog smile

Must admit, if I buy something and it comes via a 3rd party seller, I check them out anyway.

Never had an issue with Amazon myself and have used them for years. Was going to go for Amazon Prime, but now they've dropped the delivery charge threshold for free delivery, doubt I'll bother.

bkay88

727 posts

216 months

Tuesday 9th December 2008
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Never had an issue with Amazon, never had an issue with a 'Marketplace' seller either.

Although I would like it to be made clearer if product is being sold by a Marketplace seller.

Trevelyan

729 posts

218 months

Tuesday 9th December 2008
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I've placed probably hundreds of orders through Amazon for work and home over the years, and never had a problem. I'll be doing most of my Christmas shopping though them again this year.

The Watchdog story last night was a complete non event. As far as I could see it was based around the jumped-up prick Nicky Campbell trying to say that it was Amazon's fault that people had gone outside the Amazon payment system to save a few quid and then got screwed. No st Sherlock!

2something

2,145 posts

237 months

Tuesday 9th December 2008
quotequote all
carmonk said:
pies said:
Podie said:
Neil_H said:
One of the best, if not the best, online shops.
Agreed, although over heard someone on the train saying they were on Watchdog last night...
yep,but this time watchdog was wrong,there is a thread around somewhere smile
They're weren't wrong, they were just saying that Amazon needed to take more responsibility for those 3rd parties that they allow to advertise on their site. Unless you read the small print it's easy to see why some people may think that the marketplace sellers are in some way affiliated with Amazon, or are their partners. In reality they are anyone at all.
Amazon.co.uk have always been great for me personally.

Whether they like it or not, they are going to be held responsible for Amazon marketplace sellers. They put a lot of time, effort and money into their brand - why are they stupid enough to think that extending it to others for payment is a free option.


BeerForBreakfast

1,527 posts

221 months

Tuesday 9th December 2008
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Never had one problem with them, or their private sellers.

Guess you were unlucky.

carmonk

7,910 posts

216 months

Tuesday 9th December 2008
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Me neither (well, only one problem out of 300+ items) but it's always good to check the 3rd party supplier feedback - some of those sellers look real arses.

anonymous-user

83 months

Tuesday 9th December 2008
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Used it loads of times, always 100% good. A1 returns service too if you change your mind!.

Good prices too, the other day I just missed out on a Ebay auction for a 6 month old GPS running watch. Which was lucky, as I found the same thing on Amazon, brand new, £10 cheaper!.

Edited by anonymous-user on Tuesday 9th December 15:24