Subaru Warranty Strife
Discussion
Hi All,
Need a bit of urgent advice.
Dropped my '54 plate WRX off at the main dealer (from whom I bought the car in Feb '08) this morning to have them check a knocking noice from the rear suspension. No problem with the diagnosis as it's a known issue, but they have no record of the firm having done the last service (40k) and Subaru warranty have asked for confirmation of the service history before they approve any work. I bought the car with about 35k miles on the clock and I'm certain the 40k service was done before I collected the car.
The complication is that I had an independent (Xtreme Scoobies) do an early 50k cambelt service a couple of months ago and I know that Subaru are going to get stroppy about it.
There is a piece of legislation that states that warranty claims can't be avoided if the independent has used OEM or superior parts, but I can't find it (Google is not being my friend!) Can anyone help? I've got to go and pick my car up this afternoon and I'd rather be forearmed.
Cheers,
Animal
Need a bit of urgent advice.
Dropped my '54 plate WRX off at the main dealer (from whom I bought the car in Feb '08) this morning to have them check a knocking noice from the rear suspension. No problem with the diagnosis as it's a known issue, but they have no record of the firm having done the last service (40k) and Subaru warranty have asked for confirmation of the service history before they approve any work. I bought the car with about 35k miles on the clock and I'm certain the 40k service was done before I collected the car.
The complication is that I had an independent (Xtreme Scoobies) do an early 50k cambelt service a couple of months ago and I know that Subaru are going to get stroppy about it.
There is a piece of legislation that states that warranty claims can't be avoided if the independent has used OEM or superior parts, but I can't find it (Google is not being my friend!) Can anyone help? I've got to go and pick my car up this afternoon and I'd rather be forearmed.
Cheers,
Animal
The law nowadays states that so as long as the independent used OEM or equal quality parts and it was serviced in accordance with the manufacturers guidelines then your warranty is intact.
However....you will have to show at least a service stamp in your service book and ideally an invoice/receipt to show what service items were replaced/checked to prove it was done in accordnace with manufacturers specs!!
I found this....
In October 2003 European Union legislation regarding the motor trade came into force. This legislation provides motorists with more freedom to decide who should look after their vehicle.
The Office of Fair Trading have stated that “independent repairers can carry out normal maintenance and repair services during a vehicle’s warranty period without invalidating the manufacturer’s warranty – subject to the following conditions:
That the service is carried out in accordance with the manufacturer’s servicing schedules, and is recorded as such.
That the parts used are of ‘appropriate quality’ and are recorded as such.
This means that you are still able to benefit from competitive pricing and individual service, even when your vehicle is covered by a manufacturers warranty.
However....you will have to show at least a service stamp in your service book and ideally an invoice/receipt to show what service items were replaced/checked to prove it was done in accordnace with manufacturers specs!!
I found this....
In October 2003 European Union legislation regarding the motor trade came into force. This legislation provides motorists with more freedom to decide who should look after their vehicle.
The Office of Fair Trading have stated that “independent repairers can carry out normal maintenance and repair services during a vehicle’s warranty period without invalidating the manufacturer’s warranty – subject to the following conditions:
That the service is carried out in accordance with the manufacturer’s servicing schedules, and is recorded as such.
That the parts used are of ‘appropriate quality’ and are recorded as such.
This means that you are still able to benefit from competitive pricing and individual service, even when your vehicle is covered by a manufacturers warranty.
Edited by ScoobieWRX on Wednesday 17th December 15:26
Animal said:
Hi All,
Need a bit of urgent advice.
Dropped my '54 plate WRX off at the main dealer (from whom I bought the car in Feb '08) this morning to have them check a knocking noice from the rear suspension. No problem with the diagnosis as it's a known issue, but they have no record of the firm having done the last service (40k) and Subaru warranty have asked for confirmation of the service history before they approve any work. I bought the car with about 35k miles on the clock and I'm certain the 40k service was done before I collected the car.
The complication is that I had an independent (Xtreme Scoobies) do an early 50k cambelt service a couple of months ago and I know that Subaru are going to get stroppy about it.
There is a piece of legislation that states that warranty claims can't be avoided if the independent has used OEM or superior parts, but I can't find it (Google is not being my friend!) Can anyone help? I've got to go and pick my car up this afternoon and I'd rather be forearmed.
Cheers,
Animal
I think you need to dig thorugh your invoices and check that the 40k or 4 year service was due before the car was purchased by yourself!. If so you will be covered as the dealer will be responsible under the terms of the approved Used Subaru sales. Need a bit of urgent advice.
Dropped my '54 plate WRX off at the main dealer (from whom I bought the car in Feb '08) this morning to have them check a knocking noice from the rear suspension. No problem with the diagnosis as it's a known issue, but they have no record of the firm having done the last service (40k) and Subaru warranty have asked for confirmation of the service history before they approve any work. I bought the car with about 35k miles on the clock and I'm certain the 40k service was done before I collected the car.
The complication is that I had an independent (Xtreme Scoobies) do an early 50k cambelt service a couple of months ago and I know that Subaru are going to get stroppy about it.
There is a piece of legislation that states that warranty claims can't be avoided if the independent has used OEM or superior parts, but I can't find it (Google is not being my friend!) Can anyone help? I've got to go and pick my car up this afternoon and I'd rather be forearmed.
Cheers,
Animal
Have a look at the approved subaru used policy and us this if it is the 40k/4yr service is in question.
if its the 50k then use the block exemption in your case.
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