Discussion
Hi
Actually experienced some good customer service today, last night I bought an audio-book from audible.co.uk and it didn't work. The download kept failing. This morning at about 9:30 I fired off an email asking why it wasn't working. Within an hour they called me back apologising, turns out it was corrupted on their server.
They were happy to give me a refund, or if I had an i-tunes account were going to give me credits to buy it on i-tunes instead.
I'm going to wait until it works again on audible again though even if it takes a few days as i-tunes doesn't work on my machine. They are going to either email me back, or call me when it is working.
Pretty good service I reckon seeing as it was only a £1.99 download!
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Stuart
Actually experienced some good customer service today, last night I bought an audio-book from audible.co.uk and it didn't work. The download kept failing. This morning at about 9:30 I fired off an email asking why it wasn't working. Within an hour they called me back apologising, turns out it was corrupted on their server.
They were happy to give me a refund, or if I had an i-tunes account were going to give me credits to buy it on i-tunes instead.
I'm going to wait until it works again on audible again though even if it takes a few days as i-tunes doesn't work on my machine. They are going to either email me back, or call me when it is working.
Pretty good service I reckon seeing as it was only a £1.99 download!
-
Stuart
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