Indian Call Centres - starting to love them.
Discussion
Why is it that Indian call centres get such a bad rep' and everyone just s
gs them off left right and centre?
I'm starting to think that they are the best thing that has happened to customer service in years.
The technical support lines are particularly awesome, the people are well spoken, polite, knowledgable and very willing to help.
For example I got an X-Box 360 wirless network adaptor for Xmas, but on christmas day couldn't get it to work with my Orange Livebox anyway I called the Orange technical support line at 11:30pm on Xmas day and got straight through, everything was sorted in 5 minutes and was given a few tips on improving my Livebox service!
That would never have happened if the call centre was in the UK, when I was with Virgin media there very helpful technical support line was in India but the absolutely feckless customer service line was in the UK, rude, unitelligable idiots. I can usually understand the Indian guys better then the goons they have in the UK.
Also I think we need to differentiate between company call centres you call and idiot sales and marketing goons who cold call people - they're fking annoying whatever country they're from.
So the question is why the bad mouthing of Indian call centre and have these bad mouthers actually used them? Is it just the "They took are Jobs" thing?
gs them off left right and centre?I'm starting to think that they are the best thing that has happened to customer service in years.
The technical support lines are particularly awesome, the people are well spoken, polite, knowledgable and very willing to help.
For example I got an X-Box 360 wirless network adaptor for Xmas, but on christmas day couldn't get it to work with my Orange Livebox anyway I called the Orange technical support line at 11:30pm on Xmas day and got straight through, everything was sorted in 5 minutes and was given a few tips on improving my Livebox service!
That would never have happened if the call centre was in the UK, when I was with Virgin media there very helpful technical support line was in India but the absolutely feckless customer service line was in the UK, rude, unitelligable idiots. I can usually understand the Indian guys better then the goons they have in the UK.
Also I think we need to differentiate between company call centres you call and idiot sales and marketing goons who cold call people - they're f
king annoying whatever country they're from.So the question is why the bad mouthing of Indian call centre and have these bad mouthers actually used them? Is it just the "They took are Jobs" thing?
Most of the time they are reading from scripts anyway, so as long as I can understand them I don't have a problem. There was a story a while ago where a woman rang a rail enquiry line and was routed to an Indian call centre and was told that the train station in her village which she'd lived next to for 30 years did not exist! 
Callan.T89 said:
Why is it that Indian call centres get such a bad rep' and everyone just sgs them off left right and centre?
Maybe one reason I experienced is that when I was with Norwich Union a few years ago, the year they switched to Indian call centres they raised my car insurance by 40% (as an existing customer with no change in circumstances whatsoever, just another claim free year). I was expecting to get a large reduction in my premium since NU saved millions by moving their call centre to India. Instead they made huge savings in their overheads while also trying to fleece their existing customers. I haven't touched them for anything since then. It was pure greed by NU.gs them off left right and centre?Edited by Silver993tt on Thursday 8th January 11:10
mr_krissy_kris said:
Quite clearly you have never needed to ring ‘Three’ with a problem or complaint. One phonecall to them and you'd be looking for the nearest noose. Utter incompetent feckwits.
Aye, utter utter st! I ended up having a shouting match with one rude bh from that shower of st. They seem to think it's accepatable to use phrases like "it's not my problems". tts.Experience tells me that is highly annoying to need a question answering or a problem sorting and finally getting hold of someone who is supposed to help but in reality can't because they don't understand what you are saying and you cannot understand a word they say. AOL springs to mind. Should be IOL.
The number of Indians who phone here at work asking for the owner of the business has also increased massively of late. 1-2 second day, line kicks in, they ask for the owner of the business in some garbled Engrish, then go silent when you tell them they need to phone head office, followed by the line going dead. That's rude if you ask me.
The number of Indians who phone here at work asking for the owner of the business has also increased massively of late. 1-2 second day, line kicks in, they ask for the owner of the business in some garbled Engrish, then go silent when you tell them they need to phone head office, followed by the line going dead. That's rude if you ask me.
BJG1 said:
mr_krissy_kris said:
Quite clearly you have never needed to ring ‘Three’ with a problem or complaint. One phonecall to them and you'd be looking for the nearest noose. Utter incompetent feckwits.
Try 3 and Barclays in the same day.BJG1 said:
mr_krissy_kris said:
Quite clearly you have never needed to ring ‘Three’ with a problem or complaint. One phonecall to them and you'd be looking for the nearest noose. Utter incompetent feckwits.
Try 3 and Barclays in the same day.Virgin media? I'd sooner stick needles in my eyes. Horrible horrible experience not helped by the 15 minute wait to get a call answered.
BJG1 said:
mr_krissy_kris said:
Quite clearly you have never needed to ring ‘Three’ with a problem or complaint. One phonecall to them and you'd be looking for the nearest noose. Utter incompetent feckwits.
Try 3 and Barclays in the same day.3 - I wanted to go postal on them. Utterly useless, inflexible, incompetent.
Barclays - other than trying to sell me insurance, they were quite helpful.
Colleague called 3 to unlock his phone at around the same time. They basically quoted him something like £400 to unlock the phone so that he could use a local SIM card whilst overseas. They were saying he was buying himself out of contract. Tried a few times, always got the same answer.
bazking69 said:
Experience tells me that is highly annoying to need a question answering or a problem sorting and finally getting hold of someone who is supposed to help but in reality can't because they don't understand what you are saying and you cannot understand a word they say. AOL springs to mind. Should be IOL.
The number of Indians who phone here at work asking for the owner of the business has also increased massively of late. 1-2 second day, line kicks in, they ask for the owner of the business in some garbled Engrish, then go silent when you tell them they need to phone head office, followed by the line going dead. That's rude if you ask me.
I get these on my mobile a supprising amount. Point blank refuse to talk to them....Unless they can answer a set of questions based on the geography and/or history of the UK. Brightens up my day no end The number of Indians who phone here at work asking for the owner of the business has also increased massively of late. 1-2 second day, line kicks in, they ask for the owner of the business in some garbled Engrish, then go silent when you tell them they need to phone head office, followed by the line going dead. That's rude if you ask me.
never had to ring an indian based technical helpline but i would imagine in that situation you are being told a set of instructions to follow and are more willing to listen and remain patient.
the problem with the indian call centres in general is that 90% of the time its to pay a bill or for checking a balance, or some other menial task. the person on the other end is again following instructions, but instead of being there to help they are there to wind you up and annoy, by asking you to repeat every fking thing you say 20 times and still get it wrong.
took me almost 20 minutes last night to transfer £50 from my main account to one that didn't have any money in as i had lost the debit card for the main account. ridiculous.
the problem with the indian call centres in general is that 90% of the time its to pay a bill or for checking a balance, or some other menial task. the person on the other end is again following instructions, but instead of being there to help they are there to wind you up and annoy, by asking you to repeat every f
king thing you say 20 times and still get it wrong. took me almost 20 minutes last night to transfer £50 from my main account to one that didn't have any money in as i had lost the debit card for the main account. ridiculous.
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