Vauxhall Warranty!!!! Here we go...
Discussion
Just booked my car in at one of the "Monaro Friendly" dealers for service and mentioned the noisy diff and dodgy sychro on 2nd gear...."any modifications sir?" was the reply...."Supercharger"..."ahhhh, doubt we'll cover it...just received nte from VX saying we're not to support midified Monaros"..."Oh really?" said I.."Let's argue about that when I'm there shall we?"
Anyone know what's occuring here? Could pose problems for lots of Monaro owners out there as most seem to modified one way or another!
Anyone know what's occuring here? Could pose problems for lots of Monaro owners out there as most seem to modified one way or another!
Out of interest why do you think they should honour your warranty when you have broken the terms of the warranty ? is it because they fit a dealer supported supercharger to the monaro that is similar to yours and that is what you will be basing your argument on ? if so don't be suprised when they refuse a replacement box.
The basis of my argument is that they did produce the VXR500 (which incidentally the bloke on service reception had never heard of) and my car produces very similar power. The drivetrain should be good for 600 horses and there've been quite a few cases on here of failures (especially 'boxes and whiney diffs which is what I'm experiencing)
Plus...my car was sold with Supercharger (as advertised) under Network Q.....if a dealer sells a car with said mods already on the car, then VX should stand by it
Plus...my car was sold with Supercharger (as advertised) under Network Q.....if a dealer sells a car with said mods already on the car, then VX should stand by it
biglump said:
The basis of my argument is that they did produce the VXR500 (which incidentally the bloke on service reception had never heard of) and my car produces very similar power. The drivetrain should be good for 600 horses and there've been quite a few cases on here of failures (especially 'boxes and whiney diffs which is what I'm experiencing)
Plus...my car was sold with Supercharger (as advertised) under Network Q.....if a dealer sells a car with said mods already on the car, then VX should stand by it
I sympathise with you but "good luck"... Plus...my car was sold with Supercharger (as advertised) under Network Q.....if a dealer sells a car with said mods already on the car, then VX should stand by it
I know from my experience in New Zealand, that Holden/HSV were very conservative on mods during the warranty period. Even a cat back or headers would void the warranty. The only things fitted that wouldn't were bulbs or tyres and such like. Even trying to get a genuine fault sorted was a drama. If you look at your tune and the way the cars are set up, they are built for the least possible stress problems.
With a non OEM supercharger fitted, I like Walrus think you are on dodgy ground. And from the manufacturers point of view, why should they guarantee a product when someone else has had the revenue from the modification. Even though I don't like the way I was treated with by the HSV dealers over there on my warranty issues, I am afraid I would sympathise with the OEM in this case.
With a non OEM supercharger fitted, I like Walrus think you are on dodgy ground. And from the manufacturers point of view, why should they guarantee a product when someone else has had the revenue from the modification. Even though I don't like the way I was treated with by the HSV dealers over there on my warranty issues, I am afraid I would sympathise with the OEM in this case.
Well conversely, I would have thought if you bought the car from Network Q with SC already installed, then they should honour the warranty. If you put the SC on later then they have grounds to refuse, but as I understand it you bought it from them with the SC already installed, so they should fix it.
As there are a number of members on this forum with cars that have had warranty work done by Vauxhall even with Superchargers etc I think a thay may be on a bit of a back leg court wise, especially if the mod was done at a Vauxhall dearership.
The onus is on them to prove the mod caused the problem... prob true of the diff but we all know about the poor quality material used in the gearbox.
The onus is on them to prove the mod caused the problem... prob true of the diff but we all know about the poor quality material used in the gearbox.
2blackhats said:
Well conversely, I would have thought if you bought the car from Network Q with SC already installed, then they should honour the warranty. If you put the SC on later then they have grounds to refuse, but as I understand it you bought it from them with the SC already installed, so they should fix it.
This is the angle I'm coming from...will keep y'all posted!!!2blackhats said:
Well conversely, I would have thought if you bought the car from Network Q with SC already installed, then they should honour the warranty. If you put the SC on later then they have grounds to refuse, but as I understand it you bought it from them with the SC already installed, so they should fix it.
A dealer warranty won't be 3 years like the VX warranty, more like 3 months on second hand, unless you bought more warranty?
biglump said:
2blackhats said:
Well conversely, I would have thought if you bought the car from Network Q with SC already installed, then they should honour the warranty. If you put the SC on later then they have grounds to refuse, but as I understand it you bought it from them with the SC already installed, so they should fix it.
This is the angle I'm coming from...will keep y'all posted!!!crisisjez said:
The onus is on them to prove the mod caused the problem... prob true of the diff but we all know about the poor quality material used in the gearbox.
Conversely, they might place the onus on the owner to prove the mod didn't cause the problem.The details of the Network Q Guarantee (as they call it) on my car states -
Brakes, Battery, Clutch - 9 months from vehicle purchase
Remainder - 12 months
Having read the booklet, the 12 months / 20,000 miles guarantee covers "mechanical and electrical parts and labour..."
There is a specific exclusion for mods "Modifications that are made to the vehicle by the customer after the delivery date of the vehicle".
I don't know how you would want to interpret that. The guarantee excludes a modification but you may be able to argue that you did not modify, say, the gearbox and, hence, could insist that this is covered. Looks like you are likely to have a legal arguement based on semantics.
Sale of Goods act. If a car is pruchased from a dealer (with or without mods) the car has to have any major faults repaird within an acceptable time frame. IE buy the supercharged car today then next month the clutch lets go or the gear box it wasnt sold fit for purpose. Same with cam, heads anything major.
I would also say that the wording of the warranty as posted above states any modification after the shipped date. That, you should argue, is the shipped date from the supplying dealer not the original dealer 3 or 4 years ago.
I would also say that the wording of the warranty as posted above states any modification after the shipped date. That, you should argue, is the shipped date from the supplying dealer not the original dealer 3 or 4 years ago.
You don't say exactly which Monaro you have. The 6 litres ones have a different version of the gearbox with different ratios and I think slightly higher torque capacity. I think it is something like 440 lbft so in any case is still less than any super charged engine is going to produce. So looks like specmanship not going to help I'm afraid.
From memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
From memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
granada203028 said:
You don't say exactly which Monaro you have. The 6 litres ones have a different version of the gearbox with different ratios and I think slightly higher torque capacity. I think it is something like 440 lbft so in any case is still less than any super charged engine is going to produce. So looks like specmanship not going to help I'm afraid.
From memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
From memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
It says on his profile he has an 07 VXR, so 6ltr
Bonnie and Clyde said:
granada203028 said:
You don't say exactly which Monaro you have. The 6 litres ones have a different version of the gearbox with different ratios and I think slightly higher torque capacity. I think it is something like 440 lbft so in any case is still less than any super charged engine is going to produce. So looks like specmanship not going to help I'm afraid.
From memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
It says on his profile he has an 07 VXR, so 6ltrFrom memory most owners who have posted details of successful gearbox warrantee claims got new complete boxes rather than getting them repaired, in contrast to engines which do get repaired. Given the boxes are £7K, a successful claim would be unrealistic in your case. They turn up on eBay from time to time, I got a new one for only £1500. Presumably just the 2nd synchro could be attended to for substantially less again.
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