mercedes Manufacturers Warranty

[mercmad]

Any one experienced the Mercedes breakdown recovery service, they offer a car from Europcar if they are unable to repair. As far as I’m aware no other car manufacturer has a similar arrangment.Problem is if you have a big car they only guarantee to get you moving again, prestige cars are far and few between, so we offered a Mondeo ! If i wished to drive a Ford I would have purchased a Ford. Anyone likewise experienced a whole Friday afternoon waiting to be told this ?

[steve_amv8]

Never had a problem with the recovery service, but then they have always got me moving (flat battery on a CL with keyless-go left at airport for 3 weeks, GL with flat battery after OH used an 12v hairdryer with the engine off!)

[rob928gt]

Mercedes Assistance is operated by Mondial Assistance. Last year the gearbox on my SLK 55 AMG developed a problem and wouldn't select gear, I phoned Mercedes and within the hour a local recovery truck arrived (at home) and took the car to the dealer of my choice. Mercedes Assistace offer a hire car through Enterprise, within 5 minutes of my inital call to Mercedes, Enterprise called me to arrange to deliver a car, I actually said "it's an AMG that's broken, down please don't send me a Nissen Micra!" Within 2 hours Enterprise delivered a brand new Mercedes S320 initally for 3 days, my SLK was off the road for about 10 days waiting for parts and I kept the S320 throughout leaving it the MB dealer when my I collected the repaired SLK, excellent service! I know BMW operated the same system, years ago I had a 5 Series recovered in London and taken back to Winchester and was given a hire car, also had the same with a BMW motorcycle, the bike was recovered and a hire car delivered, as I remember the BMW scheme was also operated by Mondial Assistance. Regards, Rob

[Biggriff]

Mercedes seem to be moving into partnering with the RAC now. Training has gone across to them, so breakdown cant be long.

[AMCDan]

mercmad said:

As far as I’m aware no other car manufacturer has a similar arrangment

almost all car manufacturers have this arrangement! they don't make cars just to lie about and be used for breakdown requirements you see, they prefer to sell them..